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Application Support Specialist

New York, New York

Post Date: 09/12/2017 Job ID: 4963 Industry: Information Technology Management

Application Support Specialist

Are you familiar with one of the world’ s leading media and entertainment companies in development, production, and marketing of entertainment, news, and information? Our client owns and operates a valuable portfolio of news and entertainment television networks, a premiere motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks.

Responsibilities
  • Ensure clients’ needs are met in a timely and cost-effective manner
  • Maintain and monitor project plans, project schedules, backlogs, work hours, budgets/expenditures.
  • Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations
  • Create a project management calendar for fulfilling each goal and objective.
  • Effectively and accurately communicate relevant project information to the client and project team
  • Undertake project tasks as required.
  • Ensure project deadlines are met.
  • Prepare necessary presentation materials for meetings.
  • Chair and facilitate meetings where appropriate and distribute minutes to all project team members. Follow up on important actions and decisions from meetings, as needed.
  • Provide administrative support as needed.
  • Assist in developing project strategies.
  • Assist in ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
  • Assist in assessing project risks and issues. Provide solutions where applicable.
  • Manage special projects as designated.
  • Assist other department members, as necessary – as well as act as backup for team members.
  • Communicate with all levels of management including VPs, directors and managers for various requirements and maintain confidentiality as necessary
  • Perform other duties as assigned  
  • Assist in application administration and access control
  • Assist in application troubleshooting and reporting issues
  • Assist in working with vendor on issue resolutions
  • Assist in collaborating with internal support teams on infrastructure issues
  • Assist in performing application testing when enhancements, fixes or releases are delivered by the vendor
  • Write SQL queries for data retrieval and updates
  • Support users across multiple geographical locations
  • Write product and process documentation including procedures and guidelines
  • Assist in producing technically focused user stories, and collaborate with engineers to ensure accuracy and feasibility.
  • Assist in working with teams to upgrade hardware and software by assessing transaction processing and database production options.
  • Assist in troubleshooting and maintaining SQL database.
  • Assist in performing all application beta testing and validation prior to rolling out to production (within two weeks of a new release).
  • Work closely with IT to ensure all best practices are followed to maintain a secure and stable environment. 

Qualifications
  • Requires a B.A./B.S. in computer science, business administration or other relevant field and experience in progressively responsible Information Technology positions.
  • Strong computer skills and expert knowledge of all Microsoft Office programs including PowerPoint, Excel, Word and Outlook.
  • SQL Proficiency as well as knowledge and experience in T-SQL.
  • Experience working with IT and external vendors on various technology projects (e.g., software development, applications management, IT operations, etc.).
  • Knowledge of web platforms including IIS.
  • Experience supporting and resolving issues on enterprise applications.
  • Experience with High Availability applications.
  • Availability for after-hours support.
  • Ability to work in a high stress and demanding environment of a 24/7 operation.
  • Excellent teamwork skills with the ability to effectively interact with all levels of management.
  • Ability to work effectively both independently and as part of a team.
  • Ability to work on tight deadlines.
  • Superior customer service skills.
  • Effective Interpersonal skills.
  • Strong written communication and oral presentation skills. 
  •  

 

Kyle Lewis
Technical Recruiter

My recruiting philosophy – always be available! I’m not just a 9 to 5 guy! You can reach out to me for career advice and job search assistance whenever it’s convenient for you.
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