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Application Support Specialist

Troy, Michigan

Post Date: 01/15/2018 Job ID: 5554 Industry: Network / Systems

Application Support Specialist

ektello is actively seeking creative, innovative, team-oriented individuals who are passionate about bettering the client’ s brand and its ongoing mission to significantly enhance the way people live, work and play.

Responsibilities
  • Communicate effectively with end users to troubleshoot and resolve EMR related issues.
  • Complete and track work orders and support tickets for all assignments.
  • Assist with identification, research, and resolution of technical problems.
  • Performs software application testing for new releases/implementations.
  • Works with managers and teammates to develop accurate estimates of assigned tasks.
  • Familiarity with a variety of the field' s concepts, practices, and procedures.
  • Participates in training and mentoring of team members.
  • Supports other projects and initiatives as required.
  • Provides rotating on-call support.

Qualifications
  • Self-motivated and customer service oriented.
  • Ability to take ownership of and follow through on client issues until resolution is achieved.
  • Excellent written and verbal communication skills; ability to speak effectively in interpersonal situations.
  • Ability to effectively communicate and coordinate with peers and management when required.
  • Strong interpersonal, problem solving, and analytical skills.
  • A self-starter who can work independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment.
  • Excellent organizational, decision-making, and time management skills; Ability to track and perform multiple tasks.
  • Great attention to detail.
  • High stress tolerance.
  • Maintains a professional demeanor.
  • Ability to quickly learn new software and technologies.
  • 2-5 years of experience with support, training, or a technical position in a customer service related field.

Preferred Qualifications
  • Experience and familiarity with the healthcare industry, including medical records and related privacy and security rules.
  • Associates or Bachelor’ s degree in related field.
  • Familiarity with helpdesk ticketing procedures.

 

Korynn Stark
IT Recruiter

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