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Global Client Ops Coordinator

Centennial, Colorado

Post Date: 11/09/2017 Job ID: 5302 Industry: Advertising & Marketing


Global Client Ops Coordinator 

Our client is one of the world’ s leading media and entertainment companies in development, production, and marketing of entertainment, news, and information. They own and operates a valuable portfolio of news and entertainment television networks, a premiere motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks.

Responsibilities
  • Support brand/client engagement for day-to-day publication of our client’ s content to secondary distribution platforms/clients.
  • Help maintain operational rigor across the entire digital supply chain from inbound content delivery to our client’ s facilities to outbound deliveries to multiplatform partners.
  • Acting as a point of escalation for programming changes, content issues, content revisions and special requests.
  • Creating work orders & maintaining scheduling grids.
  • Communicating with clients and internal teams on package delivery transfers/issues for all distribution platforms.
  • Quality control and proofing of associated metadata fields for XML distribution packages
  • Scheduling off-air records for ingest, transcode and distribution.
  • Managing metrics, tracking and reconciliation of deliveries to all distribution platforms.
  • Understanding of various workflows in order to escalate issues to the proper clients.
  • Generation and maintenance of standard operating procedures and trainings to ensure success of our 24/7 support team. 

Qualifications
  • Minimum 1 year experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, and project management.
  • Minimum 1 year experience in the technology or media industry, with a proven track record in successful project management with cross-functional teams demonstrating superb planning and organizational skills.
  • Experience interacting with clients, such as programming, post houses and producers.

Preferred Qualifications
  • 1 year+ experience in a role demonstrating strong technical, quantitative, or analytical skills.
  • 1 year+ experience working with video distribution in a TV Broadcast environment.
  • 2 years+ experience in enabling customer workflows and operations.
  • 1 year+ experience working with metadata creation and manipulation.
  • Bachelor’ s degree in Broadcast Technologies, Mass Communications, Engineering or equivalent experience required.
  • Detail-oriented, clear thinking and adept at multi-tasking.
  • Ability to handle multiple tasks and be project oriented.
  • Must be willing and able to work on any shift including, overnights, swing, or weekend as needed.
  • Experience in multiplatform digital content distribution (e.g. Broadband, iTunes, Hulu, etc.).
  • Passion for new media distribution and keeping up to date with emerging platforms and the latest technology trends. 

     

Emily Andersen

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