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Global Client Ops Coordinator

Universal City, California

Post Date: 11/08/2017 Job ID: 4943 Industry: Information Technology Management


Are you familiar with one of the world’ s leading media and entertainment companies in development, production, and marketing of entertainment, news, and information? Our client owns and operates a valuable portfolio of news and entertainment television networks, a premiere motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks.

ektello is seeking a Global Client Ops Coordinator to work in our client’ s fortune entertainment IT Branding Team!

  • Support brand/client engagement for day-to-day publication of the client' s  content to secondary distribution platforms/clients
  • Help maintain operational rigor across the entire digital supply chain from inbound content delivery to the client’ s facilities to outbound deliveries to multi-platform partners
  • Acting as a point of escalation for programming changes, content issues, content revisions and special requests
  • Creating work orders & maintaining scheduling grids
  • Communicating with clients and internal teams on package delivery transfers/issues for all distribution platforms
  • Quality control and proofing of associated metadata fields for XML distribution packages
  • Scheduling off-air records for ingest, transcode and distribution
  • Managing metrics, tracking and reconciliation of deliveries to all distribution platforms
  • Understanding of various workflows to escalate issues to the proper clients
  • Generation and maintenance of standard operating procedures and trainings to ensure success of our 24/7 support team

  • Minimum 1 year experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, and project management
  • Minimum 1 year experience in the technology or media industry, with a proven track record in successful project management with cross-functional teams demonstrating superb planning and organizational skills
  • Experience interacting with clients, such as programming, post houses and producers
  • Must be 18 years or older
  • Must be willing and able to work on any shift including, overnights, swing, or weekend Desired
  • 1 year+ experience in a role demonstrating strong technical, quantitative, or analytical skills
  • 1 year+ experience working with video distribution in a TV Broadcast environment
  • 2 years+ experience in enabling customer workflows and operations
  • 1 year+ experience working with metadata creation and manipulation
  • Bachelor’ s degree in Broadcast Technologies, Mass Communications, Engineering or equivalent experience required
  • Detail-oriented, clear thinking and adept at multi-tasking
  • Ability to handle multiple tasks and be project oriented
  • Must be willing and able to work on any shift including, overnights, swing, or weekend as needed Experience in multi-platform digital content distribution
  • Passion for new media distribution and keeping up to date with emerging platforms and the latest technology trends



Kyle Lewis
Technical Recruiter

My recruiting philosophy – always be available! I’m not just a 9 to 5 guy! You can reach out to me for career advice and job search assistance whenever it’s convenient for you.
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