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IT Technical Support

Bluffton, IN 46714

Posted: 12/21/2020 Industry: Information Technology Management, Network / Systems Job Number: 11037

Job Description

IT Technical Support


This position will be responsible for day to day support of plant IT systems and infrastructure including applications, clients, peripherals, and network equipment. Assists and consults with Network or Intel Group on infrastructure to meet the business needs. Respond to and resolve IT incidents within the Service Level Agreement. Escalate technical issues as needed within the IT organization. Evaluate, recommend, assist, and/or lead IT projects that are in line with approved strategic business goals. Maintain good communications and working relationships with the Corporate IT group.


  • Provide local response and support for problems, escalating to IT Corporate support, or selected 3rd parties.
  • Install, setup, and maintain workstation/peripherals hardware, operating systems, and networking components.
  • Assist and/or coordinate support with helpdesk, network services, application, and other information systems groups.
  • Maintain knowledge of current hardware, software, and standards.
  • Effectively manage Helpdesk request, incident, and changes with Helpdesk tool.
  • Maintain accurate hardware and software inventory.
  • Manage break/fix and computer replacement costs within corporate guidelines.
  • Ability to multi-task and change priorities as needed.
  • Implement and support strategic IT processes and/or projects per corporate standards.


  • Three to five years working with Microsoft operating systems and applications.
  • Manufacturing/plant floor experience would be a plus.
  • Must be able to exhibit professional written and communication skills.
  • Must have the ability to provide after-hours support as needed.
  • Strong leadership and interpersonal skills; able to work with a variety of different people and leadership levels.


Location:             Bluffton, IN

Duration:            4+ month W2 contract initially, could be extended later



Job Requirements


Meet Your Recruiter

Karen Kersten
Sr. Technical Recruiter

As a 25-year veteran of Technical Recruiting, I have one top priority: keeping you informed. I believe in being transparent and straightforward with you so that every interaction is comfortable and easy – together, we’ll get you the information and opportunities you need. Let’s have a conversation!
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