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Jr. Web Support Strategist

Miami, Florida

Post Date: 01/12/2018 Job ID: 5539 Industry: Digital Design

Jr. Web Support Specialist

Our client has a common passion for creative thinking, innovative engineering and outstanding guest service that drives continuous improvement in everything they do. They are committed to the legacy of hospitality and culture of innovation that is at the core of their services. It is important to provide a memorable experience for their guests from the ages 2 – 102!

  • Responsible for ensuring all communication from the Global is managed efficiently, effectively and professionally at all times
  • Responsible for setting weekly meetings, conference calls, last minute requests/calls to connect all stakeholders
  • A flexible, adaptable and team oriented mentality is required in order to adapt communication methods, styles, and tone appropriate to the corresponding stakeholder
  • Ability to handle urgent, last minute requests and this candidate will have to assist and support the team. Will not be the main problem solver, but must be available to help set up calls/and make sure communication is flowing properly.
  • Comfortable working in a Web/IT/Highly technical environment which can be fast paced, and high stress
  • Will be supporting a team that is responsible for any issues experienced with the RCCL website
  • Capable of gracefully juggling multiple tasks – without dropping the ball
  • Must be responsive, resourceful, diligent, articulate (email and phone), and a great ambassador of this team among other departments
  • Will likely interact with these types of stakeholders:  Sr. Level Mgmt., Department Heads, Managers, other Product Owners Peers, among other stakeholders

  • 2-4 years’ experience Intermediate (or higher) web knowledge
  • Very organized and good multitasker
  • Good communication skills as they will be dealing with and supporting stakeholders from different global markets
  • Time flexibility for the same above reason (different time zones)
  • Critical thinking skills, able to process complicated requests and provide strategic feedback and opportunities for improvement
  • Bilingual (a big plus)  as this is for Internationals it was be great to have someone who can bring knowledge of another language to the table 


Monica Stone
Digital, Creative & Marketing Recruiter

I see my role as more of a coach than a Recruiter – how can I help you build a strong resume, hunt down your dream job, and excel wherever you go? I work to provide you with fun, easy ways to flesh out your resume and increase your confidence and capabilities. Let me take you under my wing so we can work together towards your goals.
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