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Media Support Specialist

Englewood Cliffs, New Jersey

Post Date: 09/14/2017 Job ID: 5031 Industry: Digital Marketing


Are you familiar with one of the world’ s leading media and entertainment companies in development, production, and marketing of entertainment, news, and information? Our client owns and operates a valuable portfolio of news and entertainment television networks, a premiere motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks.

  • Responsible for prepping content needed for domestic and international distribution.
  • Transcode, edit and delivery services to meet client fulfilment around the globe 24 hours a day, 7 days a week.
  • Providing operational and technical support for the Global Media Operations team.
  • Assists all operations members with technical support related issues in a 24/7 environment.
  • Ingests, preps, QC' s and delivers content internationally and relies on Media Support Specialist’ s to solve issues electronically, on the phone and in person.
  • Providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.
  • Combines broadcast engineering, information technology, and digital media.
  • This person will like to operate in a fast-paced environment, enjoy interacting with customers, and willing to tackle unique challenges head-on.

  • A minimum of 1 year of experience in either a broadcast operations or post-production environment.
  • A minimum of 1 year of experience in a support oriented position.
  • A minimum of 1 year of experience in a customer facing role.
  • A minimum of 1 year of experience of all Microsoft Office applications (including Outlook, Word, Excel).

Preferred Qualifications
  • An individual with a very strong desire to learn, take on new technologies and challenges.
  • Know your way around desktop hardware, software applications, operating systems and network connectivity.
  • Resolve problems while maximizing efficient use of computing resources.
  • Familiarity with digital media file types - Quicktime, MXF, MPEG, Mp4 etc.
  • Familiarity with digital media workflows and digital file delivery.
  • Experience working with live video and media files including streaming and transcoding technologies.
  • Knowledge of digital delivery methods, ftp, UDCP, Signiant and Aspera.
  • Experience supporting customer workflows through operations team and/or help desk.
  • Able to multi-task and make effective decisions in a high-pressure deadline driven environment.
  • Strong communication skills and ability to interface with multiple departments, clients, and vendors.
















Mary Stapleton

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