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PPM Analyst

Universal City, California

Post Date: 09/13/2017 Job ID: 5054 Industry: Information Technology Management

PPM Analyst

Are you familiar with one of the world’ s leading media and entertainment companies in development, production, and marketing of entertainment, news, and information? Our client owns and operates a valuable portfolio of news and entertainment television networks, a premiere motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks.

ektello is seeking a PPM Analyst to work in our client’ s fortune entertainment IT Team!

  • Coordinate and facilitate solutions with users, developers, and support team
  • Proactively maintain the currency, validity, and integration of new and existing functionality
  • Manage multiple design and configuration efforts
  • Be an active part of NBCU SN Reporting Power Users Group, as trainer and facilitator
  • Manage efforts for introduction, support, and enhancement of new ITSM reporting tools
  • Oversee SN solution for project management, time cards and labor liquidation
  • Serve as liaison to Finance team for technical solutions and concerns
  • Be a key member of the overall ITSM Service Design team and primary SME for owned processes

  • 5+ yrs. experience in support of ITSM platforms and at least 1+ yrs. experience on ServiceNow Platform
  • Experience with support of Project and Portfolio Management (PPM) and its supporting processes on ServiceNow / other industry leading PPM tools.
  • Experience supporting Finance teams and requirements from an IT perspective
  • Experience with BI toolsets and functionality, including ServiceNow native reporting tools
  • Experience training PPM and reporting users directly, and developing user training materials
  • Solid understanding of reporting and Business Intelligence (BI) concepts and practices
  • Solid understanding of PPM tool functions, including resource planning, time cards, and billing
  • Demonstrated strong skills and experience in analysis and communication
  • Experience in a liaison role between development /support teams and customers/stakeholders
  • Functional knowledge and experience with IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog, Configuration Management Database (CMDB), Asset, Knowledge Management)
  • Excellent communication skills is a must

Preferred Qualifications
  • Experience managing Agile IT development including developing and conducting UAT
  • Solid experience with SQL, and with data structures and relationships
  • Strong Excel skills including formulas and pivot tables



Kyle Lewis
Technical Recruiter

My recruiting philosophy – always be available! I’m not just a 9 to 5 guy! You can reach out to me for career advice and job search assistance whenever it’s convenient for you.
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