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Support Analyst

New York, New York

Post Date: 11/28/2017 Job ID: 5372 Industry: Information Technology Management

Support Analyst

Our client is one of the world’ s leading media and entertainment companies in development, production, and marketing of entertainment, news, and information. They own and operates a valuable portfolio of news and entertainment television networks, a premiere motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks.

Responsibilities
  • ServiceNow (our client’ s ticketing and mobile request tool) support: assist with generating reports, daily catalog maintenance, manage/update mobile asset data, monitoring and following up on requests nearing SLAs, requests pending approvals, requests or workflow issues or investigations.
  • Assist with maintaining company-wide mobile cost and asset metrics.
  • Assist with carrier audit and bill review reports.
  • Review and take appropriate action on procurement failure reports.
  • Generate reports as requested by clients / internally.
  • Assist with projects.
  • Other areas of focus as they arise.

Qualification
  • Bachelor’ s degree in technical or analytical field.
  • Experience in mobile technology / mobility field.
  • 2+ years working in a large company or corporate setting.
  • Experience in creating Excel graphs / charts and using Excel formulas (VLookup, =IF statements, filtering, etc.).
  • In addition to Excel, proficiency in other MS Office programs especially MS Word.
  • Knowledge and understanding of ServiceNow or a willingness to learn.
  • Demonstrates a meticulous attention to detail.
  • Able to organize and analyze multiple data files/reports, draw conclusions and provide recommendations.
  • Able to present information in a logical and easy to understand format for leadership / intended audience.
  • Able to work on multiple projects simultaneously and prioritize as needed.
  • Strong written and verbal communications skills. 

     

Kyle Lewis
Technical Recruiter

My recruiting philosophy – always be available! I’m not just a 9 to 5 guy! You can reach out to me for career advice and job search assistance whenever it’s convenient for you.
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