Technical Workfront Administrator, HYBRID, El Segundo, CA, 12 month W2 Contract
We are seeking a Technical Workfront Administrator to partner with their Project Manager and support end to end project delivery through all phases of the project lifecycle, Discovery, Planning, Execution, Testing, and Project Closure. As an Adobe Technical Workfront Administrator, you will help in the utilization, enablement, and optimization of our clients Global Workfront instance, this position is a critical role within the organization.
Technical knowledge and experience working with Workfront Fusion and understanding of Workfront's API (REST) in order to integrate with various platforms is essential.
You will be expected to lead Workfront initiatives and find the best solutions for the needs of the organization and assess and help find solutions to users needs. This position requires you to communicate with all levels of employees, learn and maintain current systems, and manage multiple projects simultaneously. We’re looking for a motivated, organized, productive team member who’s eager to dig in and drive tools and processes internally. The ability to consult and collect business/technical requirements and act as a lead regarding Workfront initiatives with a positive, can-do attitude will be key.
PLEASE NOTE: This is a hands-on configuration and administration role, and NOT a Workfront Project Manager role.
Workfront System Administration and Configuration Management:
• Supporting the system utilization and stability, the role includes governance, enhancing system functionality, aiding users with reporting and system/process optimization.
• Provides technical subject matter expertise and business process knowledge to teams while gathering requirements and supporting business analysis.
• Plays a hands-on role in system implementation for system functionality modules or new/existing group rollouts (Fusion knowledge is a bonus but not essential).
• Assist with the evaluation of user feedback submitted via the Workfront Request Queue for system changes and enhancements, and impact assessing any change thoroughly before proceeding.
• Partners with other members of the Platform teams to manage troubleshooting and recommend solutions to system or user issues.
• Conducts regular audits on system utilization and data to increase system quality, resolve inconsistencies and correct workflow and/or system integration processes.
Workfront Reporting & Resource Management:
• Creating visibility and understanding of the work and resource utilization.
• Establishes metrics, builds reports and dashboards to aid in user workflow, portfolio/program/projects, channel project types and resource management.
• Performs statistical analysis on gathered data, running queries and makes recommendations.
Workfront System Training:
• Provides training and information to the organization to solidify system understanding and further support utilization.
• Assisting with new employee onboarding to ensure familiarity with the Workfront system and understanding of role-specific responsibilities within the system.
Workfront Governance:
• Helping drive the use and adoption of Workfront across the business.
• Supports the organization on system best practices and utilization alterations to best serve their working group while staying compliant with the global solutions.
• Be seen as an expert Workfront User, understanding all areas of functionality and how they should be used by different personas and user types.
• Actively partners with internal teams to understand the Workfront product roadmap and translate it into how enhancements or system changes can benefit an Enterprise Readiness approach.
• Partners with our internal teams on any architecture, integration, or support needs for Workfront.
Qualifications:
• Bachelors degree in Computer Science, Technology or a related field; MBA a plus.
• 5+ years of hands on Workfront IT experience
• 3 + years of IT support experience
• Excellent computer skills: Adobe Workfront, Excel, Word, and PowerPoint.
• Experience using Lucidchart, Wipster, Smartsheets, Microsoft Teams, Shotgrid and SyncSketch.
• Excellent organizational and time management skills.
• Ability to juggle and prioritize multiple tasks and projects.
• Strong attention to detail.
• Ability to design and follow department workflow guidelines and policies.
• Ability to work in a fast paced, deadline driven environment.
• Agility to shift priorities.
• Creative and Production projects and/or agency environment experience is a plus.
Other Technical and Management Skills
• Ability & willingness to learn new technologies & concepts quickly. Interest in technology & digital innovation to solve complex customer and marketer problems.
• Must be able to become a proficient superuser of all software used (Workfront, Lucidchart, Wipster, Smartsheets, Microsoft Teams, Shotgrid and SyncSketch) and be able to take over support from existing team members.
• Maintain, drive, and implement robust technical standards, systems, processes, and documentation to ensure compliance with corporate specifications and standards.
• Influence technology strategies and decisions with a high-level of expertise.
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