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Application Support Engineer

Okemos, MI 48864

Posted: 10/29/2018 Industry: Network / Systems Job Number: 7045

APPLICATION SUPPORT ENGINEER

 

JOB SUMMARY

 

Responsible for the administration of middleware software solutions, enterprise email and instant messaging solutions, web application solutions, and enterprise directory services.


 

PRIMARY RESPONSIBILITIES
  • Administers middleware software solutions, enterprise email and instant messaging solutions, web application solutions, and enterprise directory services.
  • Primary administrator and level 2 approver for all application support services change management functions including: back-end application support, configuration tuning and optimization, and scripting.
  • Coordinates supported application changes within ISS.
  • Performs administrative functions to ensure viable production environment including: deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.
  • Analyzes deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring to assist with recommendations, incident response, and problem resolution.
  • Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

 

MINIMUM QUALIFICATIONS
  • Position requires a bachelor’ s degree with relevant coursework in computer science, programming/scripting, or related field and three years of related work experience in information technology and an application support certification within middleware software solutions, enterprise email and instant messaging solutions, web application solutions, and/or enterprise directory services. Will accept any suitable combination of education, training, or experience.
  • Position requires knowledge of the following at varying levels depending on assignments: LDAP, Active Directory, Middleware applications and associated monitoring tools, web application solutions (Microsoft SharePoint), Microsoft Exchange, and Microsoft Lync Messaging.   Ability to analyze and resolve complex problems using independent judgment while communicating effectively with internal and external customers. Position requires the ability to provide on-call support twenty-four hours a day, seven days a week.
  • Occasional travel may be required to some enterprise sites.

Scott Miller

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