Search Jobs

Application Support/Systems Analyst

Detroit, MI 48243

Posted: 09/13/2019 Industry: Analyst Job Number: 8790

Application Support/Systems Analyst


Minimum Qualifications:
  • Project Management experience to plan the work to stand up the Service Desk
  • Bachelor’ s Degree
  • 1-2 years of experience implementing a Service Desk is high value
  • If candidates have 2-4 years of experience working in ITIL  Process Leadership this would be secondary choice (ex: incident or problem management experience in ITIL); In this instance, the manager would be curious on their ability to articulate how this is preparing them to take on standing up a service desk.



**The Client requires that the candidate' s responses be displayed on the top of their resume when submitting **
  • Do candidates have ITIL  Certification?
  • Do candidates have any experience establishing service desks?
  • What systems have you used to manage incident problem?


  • Large scale initiative with the client to modify their data platforms
  • Need to stand up a Service Desk in ITIL (standard for defining IT support systems)
  • Key process or discipline areas (release/change management)


This service desk will become the focal point of this process:
  • Problem management and incident management occurs when there is an outage or problem with computer system
    • Incident Management: Getting a ticket, handing it off to the proper individuals
    • Problem Management: A lot of customers having this problem, developing root cause
  • Delivery platform is delivering incident management to restore services as quickly as possible
  • Gather problems from relevant stake holders, identify software, and implement this in conjunction with IT partners
  • The conclusion of this work will be handing this to someone who is handling this on a day to day basis.
  • Need someone who can organize this work, execute this with minimal involvement and engagement.
  • Put an outline or frame work in terms of timing together (ex: talking to relevant stakeholders to see what they are looking for, what needs to be completed when, understanding what IT will take on and what this service desk will take one, framing out system solutions and framing out procurement, and framing out the definition work for ITIL).
  • What are the key reports we are going to use?
  • System comes in and then we implement


Location:             Detroit, MI

Duration:            Initially written through 12/31/2019, with the expectation to extend into 2020


8790 #indSTD



Karen Kersten
Sr. Technical Recruiter

As a 25-year veteran of Technical Recruiting, I have one top priority: keeping you informed. I believe in being transparent and straightforward with you so that every interaction is comfortable and easy – together, we’ll get you the information and opportunities you need. Let’s have a conversation!
Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter
Chat With A Recruiter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.