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Application Support/Systems Analyst

Detroit, MI 48243

Posted: 01/17/2020 Industry: Analyst Job Number: 9505

Job Description

Application Support/Systems Analyst


About the Advanced Development Support / Systems Engineer role:

The Advance Development Support/Systems Engineer will utilize strong technical skills in order to design, develop, and deliver exceptional software solutions within the Advance Development ecosystem. The Support/Systems Engineer role will encompass working on supporting current and future Advance Development software components. In this role, the Support/Systems Engineer should expect to utilize problem solving, written and oral communication, and system and application server administration.


Minimum Qualifications:
  • Project Management experience to plan the work to stand up the Service Desk
  • Bachelor’ s Degree
  • 1-2 years of experience implementing a Service Desk is high value
  • If candidates have 2-4 years of experience working in ITIL Process Leadership this would be secondary choice (ex: incident or problem management experience in ITIL); In this instance, the manager would be curious on their ability to articulate how this is preparing them to take on standing up a service desk.



**The Client requires that the candidate' s responses be displayed on the top of their resume when submitting **
  • Do candidates have ITIL Certification?
  • Do candidates have any experience establishing service desks?
  • What systems have you used to manage incident problem?


  • Large scale initiative with the client to modify their data platforms
  • Need to stand up a Service Desk in ITIL (standard for defining IT support systems)
  • Key process or discipline areas (release/change management)


This service desk will become the focal point of this process:
  • Problem management and incident management occurs when there is an outage or problem with computer system
    • Incident Management: Getting a ticket, handing it off to the proper individuals
    • Problem Management: A lot of customers having this problem, developing root cause
  • Delivery platform is delivering incident management to restore services as quickly as possible
  • Gather problems from relevant stake holders, identify software, and implement this in conjunction with IT partners
  • The conclusion of this work will be handing this to someone who is handling this on a day to day basis.
  • Need someone who can organize this work, execute this with minimal involvement and engagement.
  • Put an outline or frame work in terms of timing together (ex: talking to relevant stakeholders to see what they are looking for, what needs to be completed when, understanding what IT will take on and what this service desk will take one, framing out system solutions and framing out procurement, and framing out the definition work for ITIL).
  • What are the key reports we are going to use?
  • System comes in and then we implement


Location:             Detroit, MI

Duration:            12-month Contract



Job Requirements


Meet Your Recruiter

Karen Kersten
Sr. Technical Recruiter

As a 25-year veteran of Technical Recruiting, I have one top priority: keeping you informed. I believe in being transparent and straightforward with you so that every interaction is comfortable and easy – together, we’ll get you the information and opportunities you need. Let’s have a conversation!
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