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Architect-Technical Lead

Melville, NY 11747

Posted: 01/07/2021 Industry: Information Technology Management Job Number: 11244

Job Description

ektello is partnering with a Healthcare Leader to find a talented Technical Lead/Architect to join a growing team. We are looking for someone who is experienced working with Avaya Products. 

This is a long-term W2 contract, and while on contract, ektello offers PTO, paid holidays, and medical benefit options. Must be on W2. 

• Bachelors Degree in Computer Science or related technical field, required.
• Avaya Contact Center Certification, preferred, but not required.
• Minimum of five (5) years progressively responsible technical administration contact center environment, required.
• Experience administering Avaya Contact Center Elite / EAS, Contact Center Advocate, CMS, CMS Supervisor, and WFO suite.
• Experience with deploying and supporting Avaya Elite Multi-channel, Portal with POM, and other Avaya advanced applications, preferred
• Experience with NEC call center technology, preferred
• Excellent technical leadership and problem solving skills.
• Excellent customer skills including excellent written and oral communications

Job Requirements


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