3 Huntington Quadrangle Melville, NY 11747
This is a long-term W2 contract, and while on contract, ektello offers PTO, paid holidays, and medical benefit options. Must be on W2.
REQUIRED EXPERIENCE AND QUALIFICATIONS
• Bachelors Degree in Computer Science or related technical field, required.
• Avaya Contact Center Certification, preferred, but not required.
• Minimum of five (5) years progressively responsible technical administration contact center environment, required.
• Experience administering Avaya Contact Center Elite / EAS, Contact Center Advocate, CMS, CMS Supervisor, and WFO suite.
• Experience with deploying and supporting Avaya Elite Multi-channel, Portal with POM, and other Avaya advanced applications, preferred
• Experience with NEC call center technology, preferred
• Excellent technical leadership and problem solving skills.
• Excellent customer skills including excellent written and oral communications