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Associate End User Services Analyst

Boston, Massachusetts 02116

Post Date: 04/16/2018 Job ID: 5997 Industry: Other

Associate End User Services Analyst 

Do you think education is the most important thing in the world? Are you always learning and try to inspire others to learn about new skills and subjects? This role is for you!

ektello is seeking talent to fill our Associate End User Services Analyst for one of our top education professionals in the world in Boston, MA. Our client strives to spread the benefits of education worldwide with an array of technologies, products, and services that cater address social and environmental impacts and needs.

Responsibilities
  • Provides and maintains the devices and services for end users in line with enterprise standards and for direct delivery learners as part of overall product offerings.      
  • Customer service oriented perform normal break fix, hire software browser based application
  • experience.
  • Break fix items, hardware software support.

Qualifications
  • A+ certification Evidence of certification from major hardware vendor (i.e. Dell, Lenovo) a plus.
  • Apple Hardware certification a plus.
  • Microsoft Certification a plus.
  • Must be able to sit or stand at a personal computer for a reasonable length of time typing and reading.
  • Ability to handle a high volume of work in a brief period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important.
  • Reliable attendance and punctuality is critical to successful performance in this role.
  • Office suit, google suit, adobe creative cloud. Windows
  • Certification: Microsoft, Jamf - Casper product - Basic Microsoft certification - MCP, MCDST, Aplus for hardware.
  • 2-3 years of hands-on deskside support experience is required.
  • Demonstrative experience and knowledge supporting various operating systems across multiple device platforms including mobile devices.
  • Must possess a strong customer service orientation.
  • Must be adaptive and flexible and have good problem-solving skills.
  • Must be able to communicate effectively both verbally and in writing.
  • Must have knowledge of Microsoft Windows, Apple Operating Systems, iOS and Android OS.
  • Must have functional as well as support capabilities for software, including but not limited to, Microsoft Office, Google Docs and other productivity suites and applications.
  • Must be able to troubleshoot and repair hardware.
  • Ability to manipulate tools and components used to install, repair, or otherwise maintain computers, IP phones, and network/ phone cabling is required.
  • Occasional climbing, crawling, and lifting of equipment up to 50 pounds.
  • BS Computer Science.

Korynn Stark
IT Recruiter

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