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Business Operations Analyst / Statistical Modeler/Data Analyst 4

Detroit, MI 48243

Posted: 01/07/2021 Industry: Analyst, Information Technology Management Job Number: 11368

Job Description

Business Operations / Data Analyst


As a Business Operations Analyst, you will be responsible for the activities related to overseeing the daily acquisition, quality management and distribution of dealer data within the client  in support of the Vehicle Sales Service Marketing organization.


The working environment is highly collaborative with both internal and external partners including IT, DSPs (Dealer Service Providers), and downstream program teams. This position requires agility, attention to detail, a high level of independent judgment, initiative, and the ability to develop solutions with limited direction.


  • Oversee successful day-to-day transactional flow of dealer data between DSPs, IT, and downstream programs
  • Participate in daily issue resolution activities
  • Ability to detect, analyze and provide direction to DSPs and IT for correction of dealer data issues to minimize impact to the client' s  Programs and dealers
  • Provide recommendations for work-flow improvement and operational efficiency
  • Proactively monitor dealer data for emerging issues to ensure data quality
  • Resolve dealer, field, and downstream data escalations
  • Support issue management workflow and ticket system
  • Maintain a positive and collaborative relationship with all client organizations
  • Ability to work across both IT and Business functions
  • Manage relationships with our dealers, dealer service providers, and over 30 downstream program teams
  • Support Ad-hoc requests and data investigations


Basic Required Qualifications:
  • Strong written and oral communication skills
  • Clear and logical critical thinking skills
  • Well-developed analytical skills
  • Self-starter with the ability to work independently
  • Strong interpersonal skills and ability to build effective working relationships across functions
  • Ability to execute in a multiple work stream project environment with changing priorities
  • Thrive in a complex environment
  • Ability to prioritize assignments and multi-task within time constraints
  • Ability to gain high-level understanding of complex business processes
  • SQL Proficiency
  • Exposure to XML, JSON
  • Proficient in Microsoft Office product suite
  • Bachelor' s degree or equivalent experience


Location:             Detroit, MI

Duration:            12+ month Contract (W2)



Job Requirements


Meet Your Recruiter

Karen Kersten
Sr. Technical Recruiter

As a 25-year veteran of Technical Recruiting, I have one top priority: keeping you informed. I believe in being transparent and straightforward with you so that every interaction is comfortable and easy – together, we’ll get you the information and opportunities you need. Let’s have a conversation!
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