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Cloud Support Technician

New York, NY 10007

Post Date: 07/11/2018 Job ID: 6405 Industry: Network / Systems

Citrix Systems Administrator

To provide high level support and direction on migrating from Window 7 to Citrix /  Windows 10 on 64 bit OS environment.

Job Description:
  • Configure and administer components of a Windows 10 and Citrix infrastructure including application publishing, system monitoring, troubleshooting, end user support, license monitoring, and system documentation.
  • Manage build, test and deployment of a streamed image(s) that fully meet feature, function and performance objectives.
  • Maintain virtual production and test environments to be identical and to N-1 software version compliance.
  • Provide support to all Infrastructure and Operation team in triaging problems.
  • Process Service Now tickets per the SLA.
  • Evaluate requests to publish applications, coordinates pilot group testing, submits change requests, and publishes applications.
  • Configure, test, and maintain application upgrades.
  • Evaluate & perform health check of current Citrix environment and business applications.
  • Actively participate in requirements gathering and design for the virtual environment.
  • Maintain virtual production and test environments to be identical and to N-1 software version compliance.
  • Provide operational support to include performance tuning, capacity planning and maintenance.
  • Maintain service support knowledge base to be current and accurate for use by support service personnel.
  • Prepare work plans as needed; keeps to milestone schedules and deliverables.
  • Other duties as assigned

 

Job Requirements:
  • Strong interpersonal and customer service skills.
  • Ability to manage time effectively, multi-task and adapt to changes quickly in a fast moving environment.
  • Flexibility to work overtime and on weekends to support a 24x7 environment, holidays and at peak times.
  • Ability to troubleshoot and resolve technical problems over the phone which includes PC/Laptops in a Windows XP, Windows 7 network environment.
  • Experience with Microsoft Office applications and third party applications.
  • Has worked within a professional services firm or similar environment.
  • Technical experience or some exposure in some areas of pc internal networking and software including LAN, WAN.
  • Associate' s degree from an accredited institution. Completed coursework from an accredited college or university.

 

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

 

6405

Kyle Lewis
Technical Recruiter

My recruiting philosophy – always be available! I’m not just a 9 to 5 guy! You can reach out to me for career advice and job search assistance whenever it’s convenient for you.
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