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Computer Support Specialist

Englewood Cliffs, NJ 07632

Posted: 01/16/2019 Industry: Network / Systems Job Number: 7406

Job Title: Systems Administrator

Career Level – Experienced

Country – United States

State / Province – New Jersey

City – Englewood Cliffs

Role/Responsibilities

About The Organization

The Global Network Services organization within  exists to deliver new and enhanced Information Technology products across all layers of the client. The purpose is to work with the different client businesses providing a technical solution that meets their requirements and delivering those solutions in a supportable and redundant infrastructure. The Global Network Services organization provides technology engineering and support services that utilizes evolving technology which benefit the growing and changing needs of the client. The Global Network Services organization is comprised of Networking, Wi-Fi, VPN, Firewalls Active Directory, DNS, and PKI.

 

About The Opportunity

The Systems Administrator position participates on the Domain Services team. The Domain Services team provides the following services to the NBCUniversal enterprise:
  • Active Directory Services
  • DNS Services
  • DFS
  • Group Policy Services
  • PKI
  • Federation
  • Group Management
  • GTM Services
  • LDAP Binding Services
  • Security Compliance and Audit

The Systems Administrator is required to work collaboratively with all technical teams and have excellent communication, organizational and customer service skills. The candidate will be a member of a growing team of individuals that will provide front line support for the Domain Services team. The candidate must be able to manage ticket queues assigned to him/her on a daily basis. The candidate must be able to manage their time across several different types of requests. The candidate must be a self-starter with the ability to learn quickly and be excited about the opportunity to work directly with our customers. The candidate must be able to follow standard operating procedures and follow direction from the Domain Services Engineering and Management teams. The candidate must have the ability to interact with our customers through phone, email and instant messaging. The candidate will be required to have the ability to learn across many different levels of infrastructure and services. The candidate must have a flexible work schedule to be able to rotate shifts to accommodate 24 x 7 support.

The Systems Administrator must have experience in at least three of the following areas:
  • Active Directory administration
  • DNS administration
  • Certificate administration
  • Domain name administration and registration
  • ServiceNow
  • Windows / Linux / Mac administration and configuration
  • Networking experience

 

Qualifications/Requirements
  • College degree in Computer Science or related field or equivalent work experience of 5 + years
  • Minimum 3 years’ experience in Customer Service
  • Basic computer / networking troubleshooting skills
  • Experience or certification in Windows/ MAC / Linux operating systems
  • Excellent Customer Service skills

 

 

Desired Characteristics
  • Self-starter
  • Fast learner and the ability to understand large complex infrastructures
  • Expertise working on a team with motivated cross-functional individuals
  • The ability to work with demanding customers
  • The ability to work as part of a team and share knowledge
  • The ability to work directly with Customers and understand their needs and concerns
  • Excellent communication skills
  • Ability to work across platforms and with various support teams
  • Ability to want to learn and grow
  • Must be a team player

- 7406

 # INDSTD

Vrinda Dinesh

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