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Customer Service Administrator

San Antonio, TX 78259

Posted: 09/20/2018 Industry: Other Job Number: 6864

Customer Service Administrator

Do you think education is the most important thing in the world? Are you always learning and try to inspire others to learn about new skills and subjects? This role is for you!

ektello is seeking talent to fill our Customer Service Administrator for one of our top education professionals in the world in San Antonio, TX. Our client strives to spread the benefits of education worldwide with an array of technologies, products, and services that cater address social and environmental impacts and needs.

Responsibilities
  • Sourcing and recruiting qualified clinicians and practitioners via internet searches and call lists, to administer test revisions and collect data on a contract basis as an examiner and/or testing site.
  • Communicate knowledgeably about current and/or forthcoming projects to potential examiners and sites in order to elicit their participation in Field Research projects.
  • Complete tasks associated with recruiting and onboarding new examiners and sites including, but not limited to, developing recruiting materials such as emails and letters, making a high volume of phone calls, collecting site acknowledgement forms.
  • Respond to all incoming correspondence within 1 business day, and record in and outgoing correspondence in appropriate database.
  • Able to meet/exceed goals on number of new examiners/sites needed.

                 

Qualifications
  • Experience using Gmail Office Suite
  • Intermediate knowledge of Microsoft Office (Word and Excel)
  • Excellent written and verbal communication skills
  • Customer service, sales or recruiting background
  • Punctual
  • Excellent organizational skills, attention to detail, and ability to prioritize
  • Strong Interpersonal Skills
  • Self-Starter and Able to Work Independently
  • Excels in changing, ambiguous environment
  • Ability to manage timeframes and short deadlines
  • Preferred: Prior experience in customer service, sales, or recruiting, or delivery of human services (e.g., counseling, intervention services, assessment administration)
  • Required: Associates in communication, business management or administration, marketing, or human services
  • Preferred: Bachelor’ s degree in communication, business management or administration, marketing, or human services; coursework in psychology, special education, speech-language pathology, and psychometric assessment

 

Brian Trask
Professional Services Recruiter

I’ve been on both sides of the table when it comes to recruiting – working for them and now working as one for ektello; let me use my experience to help you navigate your job search journey! I strive to be respectful of your time and am available to answer any questions you might have when the time is convenient for you.

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