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Customer Service Assistant

Hadley, MA 01035

Posted: 10/31/2019 Industry: Other Job Number: 9250

Job Description

Handles customer service inquiries and problems via the telephone recording consistent problem areas. May respond to email inquiries. Customer service is the primary function. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires general knowledge of the organization, products, and or services.

Comments
? Trained in and proficient in responding to inquiries across many programs. At a minimum, 10 programs and at least two communication channels.? Identify customer needs and expectations? Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)? Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department.? Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.? Maintain quality service by following established policies and procedures? Ensure proper security procedures are followed on all customer interactions? Other duties as assigned

Job Requirements

Jesse

Meet Your Recruiter

Brian Trask
Professional Services Recruiter

I’ve been on both sides of the table when it comes to recruiting – working for them and now working as one for ektello; let me use my experience to help you navigate your job search journey! I strive to be respectful of your time and am available to answer any questions you might have when the time is convenient for you.

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