Customer Service Assistant
300 Venture Way Hadley, MA 01035
? Trained in and proficient in responding to inquiries across many programs. At a minimum, 10 programs and at least two communication channels.? Identify customer needs and expectations? Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)? Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department.? Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.? Maintain quality service by following established policies and procedures? Ensure proper security procedures are followed on all customer interactions? Other duties as assigned
Meet Your Recruiter
Professional Services Recruiter
I’ve been on both sides of the table when it comes to recruiting – working for them and now working as one for ektello; let me use my experience to help you navigate your job search journey! I strive to be respectful of your time and am available to answer any questions you might have when the time is convenient for you.