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Customer Service Representative 3

Ridgefield Park, NJ 07660

Posted: 02/22/2021 Industry: Other Job Number: 11713

Job Description


Position: Customer Service Specialist 

Location: Remote (Ridgefield Park, NJ)

Duration: 13-months +

Hours Per Week: 40

Start: Must be able to start immediately upon official offer

 

Job Overview:  Escalation Account Specialist – Partner Care Team
  • As an Escalation Account Specialist, you will manage the needs of current clients, by working alongside Strategic Account Managers and Program Managers within the Customer Care Division
  • This position will provide several key customers with a single point of contact for escalation resolution, support key service initiatives, and support for strategic project management.
  • In addition, you will be required to manage or create reports as needed.

Top Qualifications
  • At least 3-5 years of Customer care operations or account management experience; handling high profile escalations in a fast-paced environment
  • Highly analytical and critical thinkers that have ability to support for strategic project management
  • Superb communication skills; this role will be email driven and will be central POC for high level escalations.
  • They must have concise and clear communication in emails! (Please do not submit candidates w/ only Call center experience).
  • Proficiency in excel (minimum skills: pivot & v-lookup)
  • Education: Bachelor’ s degree highly preferred
  • Years of experience: At least 3-5 years
  • Preferred: SAP experience is a plus; Experience in the home electronics and appliances industry, handling B2B high profile escalations is a strong plus!

Responsibilities and Duties:
  • Ability to handle high volume of email and outbound calls to help solve escalations to general daily business needs
  • Provide a great client experience by maintaining a positive, empathetic and professional attitude toward our business partners and consumers at all times.
  • Project management execution to hit deadlines and overcome internal and external obstacles on key customer service projects
  • Ability to build meaningful presentations, and perform spreadsheet analysis.
  • Ability to perform at high levels in a fast-ever-changing work environment
  •   Ability to work with various internal systems to mine data and research issues (Familiarity with SAP is a plus)



#11713

Job Requirements

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