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Customer Service Representative I

charlotte, North Carolina 28277

Post Date: 04/25/2018 Job ID: 6119 Industry: Other

Customer Service Representative I

If you have a passion for finance and want to work with one of the top 25 financial holding companies in the United States, then there could be an exciting opportunity for you!

ektello is hiring a Customer Service Representative for our client in Charlotte, North Carolina. Our client has been around since 1919, but redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. They offer financial products for consumers, businesses, automotive dealers and corporate clients. Our client has an award-winning online bank (member FDIC), one of the largest full-service auto finance operations in the country, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Responsibilities
  • Make outbound calls daily, and speak with a wide variety of interested homeowners throughout the US.
  • Answer incoming inquiries; Effectively provide prompt, accurate and professional responses to customer inquiries
  • Execute/prioritize multiple tasks.

Qualifications
  • Solid customer interaction / phone / organizational skills.
  • Naturally upbeat and positive
  • Pleasant conversationalist, excellent listener
  • Good phone voice
  • Articulate, able to clearly explain and be easily understood
  • Enjoy consistent, routine work
  • Enjoy talking with customers eight hours per day
  • Organized and detailed
  • High School Diploma required/ Bachelor degree preferred
  • Experience in Windows and Internet-based environment may be required.
  • Customer service or professional office experience preferred.
  • Execute/prioritize multiple tasks.
  • Solid verbal, written and listening communication skills.
  • Knowledge of customer service strategies. Flexible/adaptable to change (shift changes as a result of business needs). Ability to work independently in a high-volume environment.
  • SPECIFIC SKILLS: PC knowledge Demonstrate knowledge of current department Policies and Procedures, including but not limited to: Product knowledge of Mortgage Banking practices preferred. System tools

 

 

 

Kim Eshnaur
Lead IT Recruiter and Strategy Manager

I pride myself on being more than just a recruiter, but a mentor who can partner with you throughout your career. Many recruiters don’t understand your unique skillset, but with my tech background I can speak your language and advise you through the challenging and changing world of tech. Let’s find you a job that doesn’t just work for right now, but helps build your career path.
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