Customer Service Technical Support Analyst
3075 West Ray Road Chandler, AZ 85226
Responsible for providing technical/software service and support to customers through various customer contact touch-points, including telephone, e-mail, Web service applications, fax or Interactive Voice Response. Serves as a key contact with internal and external customers. Responds to complex and or technical product and service questions, methods and procedures issues, and general information inquiries. Performs problem resolution, troubleshooting, diagnosis and repair for hardware, desktop, LAN and mainframe software. Provides conference support via presentations, PC labs, and booths. Manages customer relationships in inbound and outbound environments. Ensures customer satisfaction and customer availability goals are met. Captures and communicates the voice of the customer. Identifies opportunities to cross-sell and up-sell. May be assigned as an on-going account contact, perform site visits, and engage in product demonstrations.
Professional Services Recruiter
I’ve been on both sides of the table when it comes to recruiting – working for them and now working as one for ektello; let me use my experience to help you navigate your job search journey! I strive to be respectful of your time and am available to answer any questions you might have when the time is convenient for you.