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E-Interior Designer

San Francisco, CA 94107

Post Date: 06/21/2018 Job ID: 6248 Industry: Other

E-Interior Designer

Have a passion for travel and world-class customer service?

ektello is currently hiring a E-Interior for one of the our most unique travel clients in San Francisco, CA. Our client provides magical travel experiences in 65, 000+ cities and 191 countries. With one of the world’ s most effective approaches to building both an iconic brand and an incredibly successful business, they have a place as one of the most iconic companies of this generation.

Responsibilities
  • Provide friendly, constructive feedback to hosts applying to our client’ s Plus program. You will be responsible for reviewing listings and helping applicants understand and meet our interior design and home quality criteria.
  • Compose thoughtful and accurate emails addressing host issues, and/or customize email templates to offer personalized responses.
  • Identify and escalate issues appropriately.
  • Troubleshoot problems and work with cross-functional team to implement solutions.
  • Manage numerous concurrent tasks in an efficient, organized manner.
  • Work proactively and independently to meet team targets and goals.

Qualifications
  • BA / BS degree.
  • At least 2 years of work experience.
  • Professional experience in interior design.
  • Professional experience in operations or a service role (e.g., retail, customer experience, hospitality, IT support).  
  • Ability to easily assess the level of design and quality of an interior space.
  • Strong understanding of aesthetics and design fundamentals.
  • Communication skills
  • Fluent in English (reading, writing, and speaking).
  • Fluent in one additional language -- Italian, Spanish, or Mandarin (reading, writing, and speaking).
  • Exceptional writing skills. Able to compose eloquent, grammatically correct emails that provide clear direction to hosts in a warm, friendly tone.
  • Comfortable speaking with hosts on the phone and addressing issues with sensitivity.
  • Excellent interpersonal skills.
  • Service skills
  • Passion for exceptional customer service. Patient and naturally empathetic.
  • Incredible attention to detail and organizational skills. Able to manage numerous tasks concurrently in an efficient manner.
  • Strong problem-solving skills. Able to diagnose issues and identify solutions quickly.
  • Education and/or professional experience in a creative field (e.g., visual merchandising, graphic design, interior design). 
  • Ability to work under pressure, manage stress, and adapt quickly in challenging situations.
  • Internally motivated and self-directed, while also a strong team player.

Nice to Have
  • Experience working in spreadsheets (e.g., Excel or Google sheets).
  • Experience making presentations (e.g., PowerPoint or Google slides).
  • Experience working with CRM systems (e.g., Salesforce).

 

Briana Lochiatto
Digital Recruiter

When I recruit, I focus on the multi-faceted nature of your job search through your abilities and your desires. I’m looking to uncover the intersection between your skillset and your values to zero in on both the company culture and the ideal position to help you thrive. Let me bring you the connections to finally find the perfect place for you.
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