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Enrollment Management Assistant

Columbia, MD 21044

Posted: 02/26/2019 Industry: Other Job Number: 7584

Do you think education is the most important thing in the world? Are you always learning and try to inspire others to learn about new skills and subjects? This role is for you!

ektello is seeking talent to fill our [role] for one of our top education professionals in the world in Columbia Maryland. Our client strives to spread the benefits of education worldwide with an array of technologies, products, and services that cater address social and environmental impacts and needs.

7584 

 

 

Enrollment Management Assistant

Full – Time M-F 9-5

 

Reporting to the Manager of Enrollment Services, the Temp Enrollment Advisor Is primary responsibility is to assist families through the Connections Academy enrollment process.

The Temp Enrollment Advisor I will function as part of an escalated contact center/help desk providing enrollment support for students and families in the enrollment process.

The Temp Enrollment Advisor I will become an expert in the regulatory and eligibility requirements for each program and act as an advocate to our families as they complete the enrollment process.

It is essential that the Temp Enrollment Advisor I facilitates professional, sensitive, informative and responsive interactions that turn potential students into long-time members of the Connections Academy family.

Job Responsibilities

Deliver an exceptional customer experience and delight our families,
Participate in process improvement initiatives and provide feedback on enrollment processes and customer experiences,
Meet service level expectations and enrollment support deliverables for our school customers,
Serving as a primary and direct communication line between the schools and enrolling families to resolve issues that may impede enrollment,
Remain up-to-date with changes in policies and guidelines and communicate these changes to families when applicable,
Communicate specific enrollment procedures to families, review state and federal guidelines, and find solutions to issues that may impede enrollment,
Assist in outbound calling campaigns designed to identify families who need additional help with the enrollment process,
Provide additional support to schools and families after the enrollment process concludes by tracking the reception of required documentation and assisting with re-enrollment,
Requesting learning materials and/or equipment for enrolled families as necessary,
Maintain and improve quality results by adhering to standards and guidelines during communications with families,
Handle inbound calls in a phone queue setting, assisting families through the Connections Academy enrollment process,
Communicate with enrolling and enrolled families via electronic correspondence, and
Others duties as assigned.

Patrick Andrews

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