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Help Desk

New Hyde Park, NY 11042

Posted: 06/26/2019 Industry: Other Job Number: 8408

Help-desk Associates Needed!

We are currently seeking Help-desk specialist to provide initial support for customer inquiries received via the telephone and/or internet and technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Maintain daily performance of computer systems.
  • Assess nature of the organization’ s problem and may resolve simple and basic support issues.
  • For more complex issues, directs to appropriate technical customer support center specialist.
  • Perform administrative support activities and input requests into Help Desk ticketing system.
  • Complete requests such as new account(s), terminations, etc.

This position consists of multiple short term projects that may result in direct or continued employment.
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