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Information Desk Receptionist

New York, NY 10017

Posted: 10/14/2019 Industry: Other Job Number: 9064

Job Description

3 Positions Available


The shifts will vary from 9-5, 10-6 or 12-8, they can change as coverage is needed.

As for the interviews, they will take place in our patient representative office, room M-G17.


Full time hours.

Information desk receptionist is the job title.

6 months length of assignment, for now. Possibility for permanent placement.

Location is 1275 York avenue (Main Hospital)


Job Profile Summary

Provides current information concerning patient location to visitors, telephone inquiries and staff. Greets visitors, patients and directs them to various areas of the Center. Monitors the elevators in New Memorial and the lobby area and explains visiting policy to visitors.

Job Description


Time: 35%
Investigates and provides information regarding current location of patients through use of MSKCC systems and communication with Admitting, Nursing Units, Urgent Care, Operating Room, PACU, PSC, and SDH.

Performance Expectations:

• Determines nature of request for patient location information by asking questions of caller, visitor, or patient.
• Locates patient through use of available resources (e.g., MSKCC systems, Admitting Office, Urgent Care).
• Directs caller/visitor to correct phone number/room.
• Transfers call to patient by clearly stating to caller that call will be transferred and giving direct number to caller.
• Always honors confidentiality of blocked information by telling caller or in person inquirer there in no information on a patient with that name.
• Informs other departments of changes with appropriate (e.g., informs Admitted Office if patient' s room has been changed).

Time: 25%

Keep family members who are waiting in the lobby informed of status of surgical patients.
Performance Expectations:
• Responds to questions from waiting friends and family by communicating with MSKCC staff such as Periperative Liaison nurse or personnel from Operating Room, PACU, PSC, SDH (e.g., asks nurse to meet with family, inquiries if family can visit patient).
• Registers and tracks visiting friends and family waiting in the lobby by established protocol.
• Explains to visitors the importance of keeping patient information personnel up-to-date on their location (e.g., inform desk if briefly leaving the lobby).
• Explains procedure for families to establish contact with Operation Room Nurse and physicians.
• Directs distraught/high emotional families to available resources (e.g., social work, patient representative, chaplains).
• Directs waiting family and friends to conference rooms when necessary (e.g., distraught/highly emotional or large families, surgeon request).

Time: 20%

Acts as a welcoming resource for all visitors to the Center.
Performance Expectations:
• Gives clear and accurate directions/information on location and functions of relevant departments and staff.
• Informs visitors or relevant policies and procedures such as hours and privileges of visitation.
• Directs visitors to local facilities (e.g., hotels, restaurants, garages) for visitor convenience using available resources (e.g., menu book of restaurants, hotel guide).
• Checks for visitor passes for children under eleven years of age.
• Contacts and makes referrals to appropriate MSKCC staff member (e.g., nursing supervisor, administrator, patient representative, social worker, physician referral service, chaplain) to resolve a problem when necessary.
• Contacts department or transfers calls directly to department when visitor/caller experiences difficulty reaching a patient (e.g., transfers call to nursing station if caller is experiencing difficultly reaching a patient).

Time: 10%

Observes activities of the hospital lobby and responds appropriately to maintain decorum and safety.
Performance Expectations:
• Takes immediate action on safety and fire hazards per established Center guidelines (e.g., observes that someone is smoking in the lobby and informs him/her of the no smoking regulation, observes that an unattended child is playing on the escalator and notifies the parent or guardian).
• Notifies Security in the event of a disturbance or other security-related problem (e.g., suspicious activity, evidence of theft).
• Maintains general appearance of lobby (e.g., organizes reading materials).
• Contacts appropriate individuals for follow-up of housekeeping issues when necessary (e.g., contacts Facilities Management in case of light bulb burned out, uncomfortable lobby temperature; contacts Building Services in case of spills, unclean conditions).

Time: 5%

Monitors elevators, ensuring proper operation, authorized access, and safety.
Performance Expectations:
• Monitors the boarding of elevators to ensure that overcrowded or unsafe conditions do not occur; takes necessary action when excess congestion occurs at elevator bank (e.g., routes elevator(s) directly to the main floor).
• Monitors elevators hourly to ensure that all indicating lights and panels are working properly; reports all malfunctions to the elevator supervisor or Security immediately.
• Communicates with occupants via the intercom system in any elevator that does not appear to be moving and inquires as to the reason for the delay; maintains communication via the intercom with occupants of elevator not functioning; takes necessary actions and/or notifies the appropriate resource to resolve the problem.
• Responds to requests for special elevator usage such as providing express service for board members and other designated individuals.

Time: 5%

Responds in emergency situations according to established departmental procedure.
Performance Expectations:
• Ensures that elevators are appropriately staffed and available for medical/surgical teams and codes.
• Activates fireman service for elevators 1 through 6 in New Memorial (MV).
• When dispatcher (#8) is unavailable, responds to calls for patient transportation to and from operating/recovery rooms.
• When elevator #8 is out of order, takes calls and informs dispatcher via intercom.
• Recognizes and responds when a patient or visitor needs medical assistance, patient escort, wheelchair, or other type of assistance and contacts the appropriate individual or department.
• Controls crowd in event of emergencies by explaining the nature or the emergency and keeping crowd in designated areas (e.g., during fire drills explains the reason for nonfuntioning elevators, asks visitors to step back, and informs visitors when elevators will function again).

Education and Experience:

GED or High School Diploma Required

Some College, Preferred


2-4 Years of experience is REQUIRED 

Job Requirements


Meet Your Recruiter

Brian Trask
Professional Services Recruiter

I’ve been on both sides of the table when it comes to recruiting – working for them and now working as one for ektello; let me use my experience to help you navigate your job search journey! I strive to be respectful of your time and am available to answer any questions you might have when the time is convenient for you.

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