Loss Mitigation Specialist III
4000 Lexington Avenue North Shoreview, MN 55126
If you have a passion for finance and want to work with one of the top 25 financial holding companies in the United States, then there could be an exciting opportunity for you!
ektello is hiring a [talent] for our client in Shoreview, Minnesota. Our client has been around since 1919, but redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. They offer financial products for consumers, businesses, automotive dealers and corporate clients. Our client has an award-winning online bank (member FDIC), one of the largest full-service auto finance operations in the country, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.
Loss Mitigation Specialist
Hours: Monday – Saturday 7 am – 7pm
The Insurance Loss Agent will be responsible for working directly with customers who have suffered a total loss of their vehicle due to an accident or other event. You will assist them as they navigate through the insurance claims process and will utilize your critical thinking skills in a manner that directly results in dollars lost or recovered for
Act as an intermediary between insurance loss vendor and the customer while collecting on unpaid balances
Educate customers on the total loss process as well as the adverse effect of credit furnishing
Conduct research in order to provide accurate documentation to insurance company
Negotiate and work out payment arrangements while maintaining empathy
Interact effectively with internal and external clients
HS diploma or equivalent required.
Excellent written and oral communication skills
Ability to proactively collaborate with vendors and other Ally departments
associate degree or bachelor’ s degree in business or related may be used as a proxy for the experience.
Ability to work a high volume of accounts with a high degree of accuracy
Must thrive in a fast-paced, busy environment
Excellent listening, oral, and written communication skills
Professional phone etiquette
Microsoft Windows and Internet-based applications experience required
Ability to use 2 screen workstations as well as use several systems at a time
Basic typing/data entry skills
Strong customer service skills
Professional Services Recruiter
I’ve been on both sides of the table when it comes to recruiting – working for them and now working as one for ektello; let me use my experience to help you navigate your job search journey! I strive to be respectful of your time and am available to answer any questions you might have when the time is convenient for you.