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Media Support Analyst

Universal City, California 91618

Post Date: 05/04/2018 Job ID: 6187 Industry: Information Technology Management

Media Support Analyst

Are you familiar with one of the world’ s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information?   Are you also a Media Support Analyst looking for an innovative and exciting opportunity in the Entertainment Industry? 

ektello is looking for a Media Support Analyst for one of our top multimedia clients in Universal City, California. Our client boasts an impressive portfolio of news and entertainment television networks, world-renowned theme parks, a prominent motion picture company, and much more

  • Providing operational and technical support for the Global Media Operations team.
  • Assist all operations members with technical support related issues in a 24/7 environment.
  • Media Operations ingests, preps, QC' s and delivers content internationally and relies on Media Support Specialist’ s to solve issues electronically, on the phone and in person.
  • Providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming. 

  • A minimum of 1 year of experience in either a broadcast operations or post-production environment
  • A minimum of 1 year of experience in a support oriented position
  • A minimum of 1 year of experience in a customer facing role
  • A minimum of 1 year of experience of all Microsoft Office applications (including Outlook, Word, Excel)

Desired Characteristics
  • An individual with a very strong desire to learn, take on new technologies and challenges
  • Know your way around desktop hardware, software applications, operating systems and network connectivity
  • Resolve problems while maximizing efficient use of computing resources.
  • Familiarity with digital media file types - Quicktime, MXF, MPEG, Mp4 etc.
  • Familiarity with digital media workflows and digital file delivery
  • Experience working with live video and media files including streaming and transcoding technologies
  • Knowledge of digital delivery methods, ftp, UDCP, Signiant and Aspera
  • Experience supporting customer workflows through operations team and/or help desk
  • Able to multi-task and make effective decisions in a high-pressure deadline driven environment
  • Strong communication skills and ability to interface with multiple departments, clients, and vendors. 


Harbinder Barring
Technical Recruiter – Digital|Creative|Marketing

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