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Operations Analyst

Detroit, MI 48243

Posted: 04/16/2019 Industry: Analyst Job Number: 7977

Are you a car enthusiast that’ s curious about the other side of the auto-industry?


ektello is looking for an Operations Analyst for one of the most iconic clients in Detroit, Michigan. Our client is among the world’ s largest automakers. They are a multinational corporation that designs, manufactures, markets, and distributes vehicles and vehicle parts. From electric cars to heavy-duty full-size trucks, they provide a complete range of vehicles that meets the needs and expectations of drivers on a global scale.


Operations Analyst (#7977)


Key Responsibilities:
  • Responsibilities include, but are not limited to, the following:
  • Support operations and on/offboarding for fleet telemetry experiences
  • Case management for fleet business partners / drivers
  • Support fleet customer resolution of platform/channel issues/incidents
  • Cross-functional collaboration with IT partners, external business partners, and call centers
  • Develop a key understanding of API’ s leveraged by 3rd party interactions (consent, opt-in/out, remote commands, vehicle data)
  • Define and execute FMEA and SOP’ s for Operations support
  • Development of high-level reports for case management / operations status
  • Definition and execution of sanity checks for API experiences
  • Strong understanding of operational procedures, protocols and communication paths


Knowledge of Fleet Connected Services:
  • 1-3 years of experience in software architecture, database systems, or related field
  • Experience working with fleet management companies
  • Experience with Tableau
  • Experience with SQL
  • Experience and familiarity with IT best practices
  • Understanding of cloud APIs
  • Knowledge of Agile development environments
  • Experience with SalesForce or a similar Customer Resource Management (CRM) tool
  • Experience in case management
  • Bachelor Degree in a technical field required


Top 3 Skills:
  • SQL (writing scripts, analyzing queries, etc.) 1-3+ years
  • Data analysis 1-3+ years
  • Experience with Tableau or any other BI tool


Soft Skills:
  • High analytical aptitude
  • Strong written and verbal communication
  • Able to break down complex, technical issues and explain them in simple, easy to understand terms
  • Drive and passion for problem solving 


Location:                             Detroit, MI

Duration:                            Long-term Contract (10+ months)




Karen Kersten
Sr. Technical Recruiter

As a 25-year veteran of Technical Recruiting, I have one top priority: keeping you informed. I believe in being transparent and straightforward with you so that every interaction is comfortable and easy – together, we’ll get you the information and opportunities you need. Let’s have a conversation!
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