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Operations Data Analyst

Riverwoods, Illinois 60015

Post Date: 03/06/2018 Job ID: 5762 Industry: Analyst

Operations Data Analyst

Do you have advanced capabilities in collecting and analyzing financial data? Do you thrive in a fast-paced, no-holds bar work environment? Well, this role is for you!

ektello is seeking an Operations Data Analyst for one of our top finance clients in Riverwoods, Illinois. Out client has made a name for itself as a powerhouse in finance industry for the past 65 years. As of 2015, our client has an annual revenue of $3.6 billion as well as 19, 000 employees worldwide in operations spanning over 40 countries across Europe, North America, and more.

  • Process all Vendor Customer master transactions in applicable back-office or support systems as assigned.
  • Perform all necessary Master Data/review/calculation tasks to ensure the quality.
  • Responsible for handling escalated transaction issues and inquiries.
  • Keep up to date on new processes, system changes and promotional campaigns/offers and use the knowledge to produce quality work.
  • Answers questions for internal and external customers by phone or written correspondence.
  • Respond quickly and effectively to policy, processing, environmental, and reporting changes.
  • Maintained Customer Service process; verifies necessary fields in order to proceed orders.
  • Conduct training sessions per specialized needs and act as a training/coaching contact for others.
  • Maintain tax exemptions for customers on the sold-to level but based on the ship-to address. Some states, as well as any customer in the city of Chicago, require additional set up for local jurisdictions “ STO”.
  • Marketing WBS Elements Product Management & Marketing groups utilize the WBS Promo Code structure for campaign tracking and to manage pricing in conjunction with ZD04 price conditions “ WBS”.
  • Dummy Family/Product/Issue Requests Some revenue entries will be made for products sold outside of SAP – such as those products sold in Comit and AMS. In these cases, a product number is still required to make postings in the general ledger. To facilitate this tracking, “ dummy products” are required to be set up in SAP to generate a WBS number. This number is then used to track revenue in the GL, without any corresponding sales in OTC.
  • Record change as far as: Firm Name Change, Active/Inactive Account, do not Solicit requests, Customer Group change and Address change.
  • Prepares and develops training sessions for internal processes working with Department Leader or Manager.
  • Conduct training sessions per specialized needs and act as a training/coaching contact for others.
  • Review processed work for quality assurance as assigned.
  • Prepare procedural documentation on an as needed basis.
  • Assist with special projects as assigned.
  • As assigned, responsible for specialized order processes and support.
  • Responsible for updating and maintaining specialized user manual and procedural documentation as assigned.
  • Responsible for auditing daily reports from back-office systems tied to order transactions as assigned.
  • Responsible for all other order and customer transaction and maintenance duties as assigned.
  • Serves as transaction and customer maintenance subject matter expert for data entry transactions and system reports processes.

  • High School Diploma or equivalent.
  • 3 years’ Experience with SAP required.
  • Strong customer service skills and sense of urgency.
  • Ability to communicate clearly, effectively, and proactively in verbal and written form with internal/external customers and co-workers; adapting tone, style, and content for the situation.
  • Demonstrated ability to work independently and meet deadlines consistently under general supervision.
  • Good organizational skills and ability to prioritize/plan work effectively to meet business needs.
  • Good math skills.
  • Proven attention to detail.
  • Demonstrated ability to create positive working relationships with team members, co-workers and department leadership.
  • Demonstrated support of continuous improvement initiatives.
  • Ability to adapt business knowledge in a changing environment.

Preferred Qualifications
  • SAP Vendor Customer experience.
  • Basic knowledge in MS Word and Excel.
  • Knowledge of CCH business processes.
  • Knowledge of CCH Customer Service Databases.
  • Some college.


Kim Eshnaur
Lead IT Recruiter and Strategy Manager

I pride myself on being more than just a recruiter, but a mentor who can partner with you throughout your career. Many recruiters don’t understand your unique skillset, but with my tech background I can speak your language and advise you through the challenging and changing world of tech. Let’s find you a job that doesn’t just work for right now, but helps build your career path.
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