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Operations Manager 2

Plano, TX 75023

Posted: 05/05/2020 Industry: Analyst Job Number: 10379

Job Description


RESPONSIBILITIES

Under general supervision, is responsible for managing Pre-production Samples and test lines for various R&D, Field Testing, Marketing demo and others purposes within the company.
Conduct Mobile device registration, transfer, transfer/extension/return confirmation, confirmation follow up with users, new user training, system improvements, audit as well as Sim card activation, cancellation, Test line reissuance, line extension, return, expense analysis, credit dispute with carrier to support various field testing inside of company or demonstration for external customers in the remote location
Using common Project Management principles, manage multiple projects, update required reports and keep management apprised of related activities.

Essential Duties and Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:

GSCMS
• Manage SIM card operations such as data entry, inventory management, new account activations, cancellations, and re-issuances as needed.
• Input and analyze data through internal system and optimize monthly costs.
• Assist HQ visitor and users with SIM card access, VOC reports, and solutions.
• Share improvements and experiences in operation troubleshooting and diagnostics.
• Coordinate with US based mobile carriers on contract negotiation to align internal requirements.
• Manage physical SIM card operations such as new accounts activations, cancelations, and re-issuances of SIM cars as needed between internal customers and carriers.
• Work closely with US based mobile carriers like Verizon, AT&T, T-Mobile, Sprint and other carriers to assist on contract negotiation to align internal requirements.
• Do technical trouble shooting for engineers about major and regional carriers services for carrying out internal tests required by company.
• Conduct expense analysis like no usage, high usage and report upper management monthly, quarterly and yearly GSCMS budget saving.
• Manage 16+ monthly invoices and analyze charges for all TEST lines.
• Communicate with Carriers regarding dispute and data billing issues.
• Upload each invoices into the internal system that require with HQ format
• Manage communication expense and invoices arise from various activities

NASMS
• Perform HQ shipments/invoice tracking, mobile devices registration and distribution, labeling, shipping devices, disposition of samples, inventory management through check in/out, users return, reject, and extension request confirmation, new user registration with system and policy education, system enhancement and IT VOC submission.
• Communicate with HQ and SEA internal employees to clarify insufficient device shipment information, follow up device receipt confirmation with users.
• Guide users for bi-annual sample inventory audit. If needed, physical scanning for all samples with Users
• Maintain sample storage room organized effectively to process check in/out system, store thousands of devices for recycling or scrapping.
• Verify returning samples information to HQ or other specified party. Maintain documentation for storage and scraps.

SKILLS

• Bachelor' s Degree with 3 to 5 year of inventory control or business management experience is required.
• Strong Project Management skills and the ability to prioritize in a complex working environment
• Would have over 3 years experience in the telecom industry. (Preferred)
• Ability to communicate articulately both verbal and written.
• Comprehensive use of Microsoft Office applications operating in a Windows XP.

Necessary Skills/Attributes
• Strong problem solving and analytical skills, communication(verbal and written) skills, and organizational and documentation skills
• Requires full proficiency in the use of Microsoft Office Suite products
• Have the ability to interact professional with a diverse group of engineers, managers, vendors and subject matter experts both internally and externally
• Ability to develop and maintain excellent leadership skills including proactive employee, co-worker and customer working relationships with all appropriate levels within the company. The ability to provide clarification and understanding to influence others in acceptance and approval of ideas and plans.
• Excellent leadership skills to widely gain respect and influence.
• Ability to fulfill clearly defined objectives, time schedules, and provides specific functional direction with an implied knowledge of task alternatives and decision making experience.
• Must be able to communicate in writing, through email and reports, or orally present matters to an audience that may include less technically oriented listeners.
• Works independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames. Perform to complete tasks and objectives that are clearly defined and guided by upper management.

Please submit candidates w/ the following must-haves:
- 3-5 years experience working w/ mobile carriers - device registration, Sim card activation, cancellation, Test line reissuance, line extension, return, expense analysis, credit dispute with carrier to support various field testing inside of company or demonstration for external customers in the remote location
- Project managemet experience - able to handle multiple projects and update required reports and keep management apprised of related activities.
- Experienced w/ MIS (Management Information Systems) and business management
- Proficient in Microsoft Office Suite (Excel, PPT)
- BILINGUAL CANDIDATES - HIGHLY PREFERRED - will be shortlisted and interviewed first

Comments
Position title: Mobile Services Specialist

Please submit candidates w/ the following must-haves:
- 3-5 years experience working w/ mobile carriers - device registration, Sim card activation, cancellation, Test line reissuance, line extension, return, expense analysis, credit dispute with carrier to support various field testing inside of company or demonstration for external customers in the remote location
- Project managemet experience - able to handle multiple projects and update required reports and keep management apprised of related activities.
- Experienced w/ MIS (Management Information Systems) and business management
- Proficient in Microsoft Office Suite (Excel, PPT)
- BILINGUAL CANDIDATES - HIGHLY PREFERRED - will be shortlisted and interviewed first
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