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Operations Manager 2

Ridgefield Park, NJ 07660

Posted: 02/19/2020 Industry: Analyst Job Number: 9948

Job Description

The Program Specialist will support key programs, projects, and initiatives for the Partner Care team, comprised of strategic account managers, analysts, and program managers within the service division of Samsung. The primary areas of the business this team supports consists of National, Regional, and Builder sales retailers and companies. In addition to this they support the emerging new business areas for Samsung within the B2B channel for new construction projects nationwide. This role is key in driving major improvements to processes and programs that will enrich the retailer, builder, and consumer experience for post-sale Home Electronics and Home Appliances.

• Analysis of raw data including Samsungs service and sales data, and any other data relevant towards driving business objectives.
• Work closely with all internal departments to quickly resolve issues and collaborate on future improvements; departments include, Process Innovation, Contact Center, parts, product support, field service, business management, and sales
• Drive key reporting projects involving CRM system integrations to be used by our account management team, extracting deep learning from the data and educating team members about it
• Create a budget and operating plan to support the various programs, and ensure program is managed within the budget
• Interact with internal teams within Care and Sales for Samsung and be point of contact for questions and clarifications
• Deliver on deadlines for key projects
• Ability to put together presentations and spreadsheet analysis from mid-level to executive level
• Ability to present well in front of small to medium sized groups

• Bachelor Degree preferred
• Experience with Project Management preferred
• Proficient in Excel, Word, Power Point required
• SAP, Tableau, Salesforce experience
• Person must be capable to influence people internally and externally to hit deadlines
• Position is 40 hours per week
• Must be able to start immediately upon official offer
• Bi-lingual English/Korean preferred

• Bachelor' s Degree in business or related field
• Experience within consumer electronics or appliance space a plus
• 2-4 years of Experience


Job Requirements


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Harbinder Barring
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