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Operations Specialist

Buffalo, NY 14207

Posted: 09/08/2020 Industry: Other Job Number: 10810

Job Description

Technical Operations Specialist


The Operations Specialist role has an on-site responsibility for planning, directing, and coordinating activities pertaining to plant floor information technology and business unit objectives in a large manufacturing facility. More specifically, this role will perform tasks requiring on-site support for basic & intermediate level requests for Information Technology clients/end devices, applications, and network infrastructure per the responsibilities listed below.

  • Monitors critical applications through provided tools for application disruptions impacting plants ability to manufacture product.
  • Escalate issues through standard processes when they occur.
  • Maintains, analyzes, troubleshoots, and repairs computer systems requests, hardware, and computer peripherals.
  • Documents, maintains, and replaces hardware and common software systems associated with manufacturing environment and supporting business functions.
  • Familiar with a variety of the IT field' s concepts, practices, and procedures.
  • Ability to build desktop or laptop/tablets with Windows 10 and able to support Windows 7


Top Skills:
  • 2+ years in an End-User IT Support role would be ideal (Level 1 Service Desk or Site Coordination experience)
  • Must have the Technical capability to support PCs, printers, and a variety of applications (both office and production data collection and reporting type apps)
  • Ability to build desktop or laptop/tablets with Windows 10 and able to support Windows 7; Build PC clients (business function/plant floor/wireless) to client specifications for real-time manufacturing systems.
  • Ability to repair/support printers
  • Network background
  • Strong interpersonal skills, ability to be a self-starter and work with minimum supervision, as well as be an extremely quick learner.
  • While not required to be technically adept with the all the systems we deal with, must be able to execute playbook(s) for incident handling.


Additional Responsibilities:
  • Coordinate and perform work under general direction from an assigned manager, in-line with IT policies and procedures
  • Contact application lead, business owner, and lead business stakeholders, as needed
  • Support moves, adds, and changes in the IT environment at the direction of others. Responsive to PC equipment failures
  • Meet all manufacturing Safety requirements.


Location:                            Buffalo, NY

Duration:                           11+ month contract

Work Schedule:                This is typically a 5 day / week role but may require weekend work.



Job Requirements


Meet Your Recruiter

Karen Kersten
Sr. Technical Recruiter

As a 25-year veteran of Technical Recruiting, I have one top priority: keeping you informed. I believe in being transparent and straightforward with you so that every interaction is comfortable and easy – together, we’ll get you the information and opportunities you need. Let’s have a conversation!
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