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Principal UX Designer

Miami, FL 33132

Posted: 10/09/2019 Industry: User Experience Job Number: 8687

Job Description

Have you dreamed of traveling the world or working for a company that does? Have you seen yourself working in one of the largest travel Brands in the world? If that sounds like you then don’ t stop reading here!

ektello is searching for a UX Principal Designer to work for one of our top hospitality and tourism clients in the Port of Miami. Our client is one of the top cruise line operators in the world.

  • This is a 6-month (full time and onsite) renewable contract position with the HIGH potential to get extended for become perm after 12-months.
  • You must include a portfolio link with your resume. If you do not have an online portfolio, you will not be considered for this role.

  • Our digital design team is seeking a design leader with an exceptional user experience background to own and drive major product design initiatives for one of the world’ s most beloved travel & hospitality brands.
  • Our mission is not just to push the needle forward in cruising, but to truly lead digital experience and innovation in the travel & hospitality space and beyond. Endless passion & empathy for guest experience and relentless curiosity required. We need tinkerers, dreamers and makers. 
  • The right candidate will own at least one, potentially two major tracks of work, lead teams of designers, serve as a champion of guest experience, design thinking and an advocate of continual improvement & best practices to both our digital organization as well as across broader corporate and marketing teams.
  • You’ ll work closely with our rapidly growing digital product leaders, setting the tone for excellence in scalable design delivery, coaching & mentoring designers, and solving unique problems large and small for the digital ecosystem.

  • The Principal Designer provides tactical and strategic leadership over a subset of design teams within the digital organization, defining strategy for guest experience and functionally executing product design and delivery across multiple brands
  • Demonstrates a deep understanding of user experience in relationship to design systems, user testing and human behavior, with a proven track record of digital product delivery for mobile app and web.
  • Be the expert for design and guest experience, owning and driving end to end product design for at least one critical product vertical in our digital org, responsible for multiple tracks of work within that vertical.
  • Set and uphold remarkably high expectations for design rigor, maturity & sophistication, scalable process, delivery, and quality in all aspects of guest and crew-facing digital experiences for owned tracks.
  • Chart out holistic connections between business verticals, threading them together into functionally beautiful design systems, rich with purpose and soul.
  • Articulate business value and a compelling point of view with design solutions and rationale.
  • Formulate both high-level and detailed design feedback, facilitate communication between agencies and stakeholders, concept and execute one-off patterns and explorations, and other duties as required.
  • Become a champion of design and a steward of process, design thinking, and breaking down barriers between disciplines and organizations, clearing the runway for design, product and engineering to build & ship world class digital products.
  • Break down complicated business problems with product teams and help bundle key ideas and recommendations together into a compelling narrative.
  • Chase down big ideas, research conceptual features and innovations in the digital space with a sense of purpose and usability, and bring them to product teams to align, prioritize and implement.
  • Stay in lock step with product leadership to align priorities and resourcing with roadmaps and organizational goals.
  • Push product designers and teams to be more efficient, reliable and highly scalable by creating and supporting connected pattern libraries, toolkits and style guides.
  • Help manage relationships with agencies, freelancers and vendors to support our product teams
  • Research and experiment with current and forward-thinking design philosophy, tools and methodologies to try and stay ahead of the curve in the relentless pursuit of quality, efficiency and scale.
  • Keep a finger on the pulse of local, regional and national design and technology communities through active participation in industry meet-up’ s, hackathons, and educational events. 
  • Maintain the highest bar of quality across platforms and work streams, ensuring excellence in product design and usability for everything that gets in the hands of guests, crew and employees.
  • Advocate for inclusive design and accessibility, because good design is for everyone.
  • Actively mentor designers of all skill levels, teaching them the subtle ways of the Force and nudging them along towards greatness.

  • Degree in Design, Human-Centered Engineering, Anthropology, Business Management or Fine Art preferred, but not mandatory
  • 8+ yrs experience in design, advertising, and/or software delivery environments (blend of these preferred)
  • Experience leading strategic initiatives within enterprise-level organizations (5000 employees or more, highly desired)
  • Blend of agency and in-house, corporate or enterprise experience highly desired
  • Experience with modern product design tools required: Sketch, Adobe Creative Suite, Experience Design or similar
  • Experience with basic or robust prototyping tools required: InVision, Marvel, Principle, Framer, Craft or similar 
  • Experience with design system tools highly desired
  • You have an eagle eye for visual detail, and you fuss over micro interactions
  • Proven in the digital space with a track record including leadership and management over real, shipped digital products from end to end that are well designed in form as well as function, that real people use
  • Ability to distill complex processes into simple, clear direction for designers and senior partners alike
  • Obsessive attention to detail, excellent written communication & documentation skills  
  • Anticipates issues at a macro and micro level simultaneously
  • You can bundle up both big ideas and micro details into a neat little package, presenting them to stakeholders, leadership and executives with clarity and vision 
  • You create an emotional connection between our brand and our guests by making beautiful and thoughtfully crafted experiences with delightful interactions
  • You get technology and speak digital fluently; you understand how all the pieces fit together in a software development life cycle and how design thinking and systems can help every step of the way
  • You are ambitiously curious, always learning, “ good enough” is never enough, and you drive towards constant, relentless improvement both in the work and yourself
  • You’ ve got next-level charisma and energy, bringing a magnetic attitude, inspiration and enthusiasm to our team and partners; you nurture creative and engineering talent

Job Requirements


Meet Your Recruiter

Monica Stone
Digital, Creative & Marketing Recruiter

I see my role as more of a coach than a Recruiter – how can I help you build a strong resume, hunt down your dream job, and excel wherever you go? I work to provide you with fun, easy ways to flesh out your resume and increase your confidence and capabilities. Let me take you under my wing so we can work together towards your goals.
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