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Quality Assurance Clerk

Indianapolis, Indiana 46240

Post Date: 03/07/2018 Job ID: 5881 Industry: Other

Quality Assurance Clerk 

Do you think education is the most important thing in the world? Are you always learning and try to inspire others to learn about new skills and subjects? This role is for you!

ektello is seeking talent to fill our Customer Service Assistant for one of our top education professionals in the world in Indianapolis, Indiana. Our client strives to spread the benefits of education worldwide with an array of technologies, products, and services that cater address social and environmental impacts and needs.

  • Handles customer service inquiries and problems via the telephone recording consistent problem areas.
  • May respond to email inquiries.
  • Customer service is the primary function, but may include minimal selling or promotion of products or services.
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Quality checks on customer purchase orders in relation to order processed into ERP to ensure order was processed accurately.
  • Maintains records, logs of document checks, good documents as well as documents with error.
  • Help with sending documentation to customers as needed to resolve held order issues.
  • Research and release and/or cancelation of duplicate documents processed in ERP
  • May provide administrative support to the team.
  • All Other responsibilities, as assigned by management

  • 1 – 3 years Customer Service Experience.
  • Must be able to sit or stand at a personal computer for a reasonable length of time typing and reading; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment.
  • Attention to detail is a must.
  • Reliable attendance and punctuality is critical to successful performance in this role.
  • High School Diploma.






Kim Eshnaur
Lead IT Recruiter and Strategy Manager

I pride myself on being more than just a recruiter, but a mentor who can partner with you throughout your career. Many recruiters don’t understand your unique skillset, but with my tech background I can speak your language and advise you through the challenging and changing world of tech. Let’s find you a job that doesn’t just work for right now, but helps build your career path.
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