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Specialist, Infrastructure Operations

Universal City, CA 91602

Posted: 08/19/2019 Industry: Other Job Number: 8216

UNIVERSAL ORLANDO

EXEMPT JOB DESCRIPTION

 

JOB TITLE: Infrastructure Operations Specialist                 

 

DIVISION:  IT                                                             DEPARTMENT:  IT

SUPERVISOR:   Manager, Data Center Operations

NEXT LEVEL OF SUPERVISION:  VP, IT Infrastructure

 

JOB SUMMARYThe Specialist, Infrastructure Operations (SIO) is responsible for maintaining the daily operational integrity of Universal Orlando’ s Critical Environments infrastructure and management of non-project level infrastructure needs. The SIO will be expected to be able to provide answers and make decisions at the site, at time of question for any matters that are within SIO scope; these decisions should be based on experience, training and SIO standards. The SIO will be regarded as the Subject Matter Expert (SME) for space, power, cooling, cabling, security, standards and other miscellaneous areas as it pertains to Data Center, MDF/IDF/SIDF.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

 

MAJOR RESPONSIBILITIES                       

% OF TIME
  • Respond to and remediate (or assign a vendor to remediate) critical incidents within the UPT infrastructure. Could be but not limited to fiber repair or cat6 troubleshooting and repair/replacement.
  1.  

 

 
  • Mange several non- project level needs at a time that are associated with the enhancement, upgrading or implementation of new or existing technology solutions and environments.  Management of UO Infrastructure which includes but not limited to inspections of installations for compliance with design requirements; reviews of vendor and/or other teams working within DC or IDF’ s for quality; and ensuring the environment meets or exceeds all industry standards that apply. Any findings out of scope the SIO will be empowered to make decisions at the site and directing responsible party to address issue until it is within scope.

 
  1.  
  • Manage and oversee vendors, subs, and Infrastructure Operations Technicians   in completion of SIO assigned project sites.  Manage the contracted vendor(s) or internal teams on projects to ensure the work is being done according to spec and remediate issues as they arise.  Management and assignment of vendors or in-house tech team for assistance in the installation or troubleshooting of MEP or cabling matters.  Be in the field as the SME enforcing the SIO standards and policies  on a regular basis

 
  1.  
  • Manage the teams within infrastructure (network, telecom, storage, and system admin) on completion of installs, decommissions, and/or troubleshooting at the physical level (rack, power, patch, dress, label) of hardware in the DC or IDF’ s by liaising as the SME to provide guidance on their project. Work with or independently of the SIO Manager, in a lead-capacity for installation and configuration of cabinets, cabinet components, access points, AP antennas, and other infrastructure hardware during construction; and the transition from construction to sustainable operations (can be in a DC, IDF, or Park venue).

 
  • Keeps SIO infrastructure management software up-to-date.  Hands on install, troubleshooting or repair of the critical environments (includes all areas of SIO).  

15%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

       10%

 

 

 

UO SERVICE EXPECTATIONS:

Practices the UO Service Expectations Set the Stage, Know your Stuff, Wow’ em Now, Be a Hero.  Adhere to Universal Orlando’ s appearance and wardrobe guidelines.  Provides guests with accurate information.  Practices “ Look, Focus, Act” by continuously scanning the work environment and recognizing the service needs of guests and fellow Team Members.  Takes ownership and demonstrates active listening and effective questioning to identify suitable, personalized options to efficiently meet or preferably exceed the service expectations of our guests or Team Members.  Applies service recovery, as warranted.

 

 

SCOPEResponsible for managing daily operational aspects of the Universal Orlando Data Center and IDF’ s insuring the highest reliability of the UO core systems are met.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

 
  • Experience and knowledge of industry standards in telecom and structured cabling
  • Experience in deployment of compute, storage and networking devices
  • Experience and knowledge of cable management and fiber distribution standards
  • Strong analytical, and organizational skills with attention to detail
  • Professional Business communication and interpersonal skills
  • Basic MS Office skills, including PowerPoint, Visio, etc.
  • Understanding of Autodesk Navisworks, RevIT, Autocad is a plus

 

 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

Consistent attendance is a job requirement.

 

EDUCATION:  High school degree or GED is required.  Bachelor’ s degree in Computer Science or related field or equivalent experience.  Other:  Technical experience in Infrastructure, Data Center Operations is also required. Applicable work experience could be considered in lieu of BS

 

CERTIFICATIONS, LICENSES, REGISTRATIONS: CET/CEM - preferred but not required.

 

EXPERIENCE:       >5 Years:
  • Working in Data Center environments.
  • Working with DCIM, reporting and capacity planning.
  • Experience and knowledge of UPS and PDU
  • Planning and installation of data center racks, cable management, copper, and fiber optic cabling.
  • Knowledge of infrastructure systems and equipment

 

UO EHS Requirements: Participate in Facility Training Programs (including fork lift operation, confined space, fall protection, CPR, LOTO, and general tech team), ppe required (hard hat, safety vest, safety glasses – prescription if needed). Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

 

PHYSICAL DEMANDS:  How much on-the-job time is spent in the following physical activities during a work day? 

 

 

None

up to 1/3

1/3 to 2/3

2/3 and more

(occasionally)

(frequently)

(regularly)

Standing for prolonged periods

 

 

  x

 

Walking for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk)

 

 

  x

 

Sitting for prolonged periods

 

 

 

  x

Talking

 

 

 

  x

Hearing audible alarms, voice commands with background noise

 

 

 

  x

Use of hands and fingers to grip, pinch, handle or feel objects, tools or controls

 

 

 



Climb Stairs / Ladders

 



 

 

Balance

 

  x

 

 

Stoop, kneel, crouch or crawl

 

  x

 

 

Reach, pull, push with hands and arms above head

 

 



 

Reach, pull, push with hands and arms below head

 

 



 

Repeating motions more than twice per minute

 

  x

 

 

Ability to work in an environment subject to vibrations

 

  x

 

 

Repetition-using an input device-a keyboard or mouse-in a steady manner

 

 

 



Lifting up to 75 pounds with control

 



 

 

 

None

Up to 1/3 (occasionally)

1/3 to 2/3 (frequently)

2/3 and more (regularly)

Close vision with or without corrective lens. (clear vision at 20 inches or less)

 

 

 



Distance Vision with or without corrective lens. (clear vision at 20 feet or more) 

 

 

  x

 

Color Vision (ability to identify and distinguish colors)

 



 

 

Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

 



 

 

Depth Perception (vision, ability to judge distances and spatial relationships)

 

  x

 

 

Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions)

 

  x

 

 

Ability to work in varied light conditions including low or diminished lighting

 

  x

 

 

Ability to work in an environment with flashing lights including strobe lamps

 

  x

 

 

Ability to maintain alertness and attentiveness up to 4 hours while working varying hours.

 

 

 

  x

Ability to maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure)

 

 

 



Ability to work in small or tight spaces 

 

  x

 

 

Will be required to work in confined spaces i.e. Manholes or work pits.

 

x

 

 

Ability to taste

 

x

 

 

Ability to smell

 

x

 

 

 

WORK ENVIRONMENT/EHSHow much on-the-job time is spent in the following conditions or activities in a work day? 

 

None

up to 1/3

1/3 to 2/3

2/3 and more

(occasionally)

(frequently)

(regularly)

Ability to work in wet, humid conditions (non-weather)

 



 

 

Ability to work in outdoor weather conditions to include direct sunlight, heat or cold

 



 

 

Ability to work in extreme cold (non-weather)

 

  x

 

 

Ability to work in extreme heat (non-weather)

 

  x

 

 

Will require the use of a motorized company vehicle or a leased or personal vehicle for company business.

 



 

 

Will require a valid Florida state driver’ s license.

 

 

 

 

Noise Level-Loud Noise (Noise when raised conversation is needed)

 

x

 

 

                                               

Jesse Baskin
Technical Recruiter

I want you to love your job as much as I love mine – let’s find you that ideal fit! I promise to pull out all the stops for you, because what you want is what I want. Don’t worry about hours, either – I’ll be available to hash out your next career move any time.

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