Specialist, Infrastructure Operations
100 Universal City Plaza Universal City, CA 91602
SCOPE: Responsible for managing daily operational aspects of the Universal Orlando Data Center and IDFs insuring the highest reliability of the UO core systems are met.
MAJOR RESPONSIBILITIES: • Respond to and remediate (or assign a vendor to remediate) critical incidents within the UPT infrastructure. Could be but not limited to fiber repair or cat6 troubleshooting and repair/replacement. • Mange several non- project level needs at a time that are associated with the enhancement, upgrading or implementation of new or existing technology solutions and environments. Management of UO Infrastructure which includes but not limited to inspections of installations for compliance with design requirements; reviews of vendor and/or other teams working within DC or IDFs for quality; and ensuring the environment meets or exceeds all industry standards that apply. Any findings out of scope the SIO will be empowered to make decisions at the site and directing responsible party to address issue until it is within scope. • Manage and oversee vendors, subs, and Infrastructure Operations Technicians in completion of SIO assigned project sites. Manage the contracted vendor(s) or internal teams on projects to ensure the work is being done according to spec and remediate issues as they arise. Management and assignment of vendors or in-house tech team for assistance in the installation or troubleshooting of MEP or cabling matters. Be in the field as the SME enforcing the SIO standards and policies on a regular basis. • Manage the teams within infrastructure (network, telecom, storage, and system admin) on completion of installs, decommissions, and/or troubleshooting at the physical level (rack, power, patch, dress, label) of hardware in the DC or IDFs by liaising as the SME to provide guidance on their project. Work with or independently of the SIO Manager, in a lead-capacity for installation and configuration of cabinets, cabinet components, access points, AP antennas, and other infrastructure hardware during construction; and the transition from construction to sustainable operations (can be in a DC, IDF, or Park venue). • Keeps SIO infrastructure management software up-to-date. Hands on install, troubleshooting or repair of the critical environments (includes all areas of SIO).
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