Search Jobs

Support Analyst

New York, NY 10112

Posted: 11/28/2018 Industry: Analyst Job Number: 5901

Support Analyst

Are you familiar with one of the world’ s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information?   Are you also a Support Analyst looking for an innovative and exciting opportunity in the Entertainment Industry? 

ektello is looking for a Support Analyst for one of our top multimedia clients in New York City. Our client boasts an impressive portfolio of news and entertainment television networks, world-renowned theme parks, a prominent motion picture company, and much more

  • Provide entry to mid (level 1/2) support of news production systems in a 24/7/365 live television production environment for systems serving thousands of clients across multiple client brands.
  • Handling on-air user/system issues and providing solutions under SLA.
  • Documentation of standard operating procedures and workflows.
  • Planning, scheduling and performing preventative and upgrade maintenance across all supported systems.
  • Serve as on-call resource for internal and other client support teams, involving on-site coverage during normal business hours as well as on-call support before/after normal working hours.
  • Perform system-level troubleshooting of technical software and hardware and other computer and server systems associated with news production. This is applicable to both bare metal and virtual environments.
  • Ready to adopt new systems, technologies and processes to meet future growth of our clients’ needs and those of the team.
  • Track issues and resolutions while maintaining communications within the team, operational groups and clients.
  • Interface with vendors and/or internal client teams for issue escalation.
  • Performing root cause analysis.
  • Provide cross-training and knowledge transfer for both technical and non-technical audiences.
  • Work with offshore team to handle daily and other on-demand tasks including operational information handoffs to ensure the entire team is ready to support and manage around the clock.
  • Perform other duties as assigned.       

  • Candidate must have 2+ years of systems management experience or equivalent educational experience in media and systems support.
  • An Associate Degree in a relevant technical discipline, or certificate from an accredited technical training institution.
  • Experience supporting custom applications.
  • General knowledge of computing and network systems, standards, applications and methodologies.
  • Experience working with IT systems and web technologies, with a working knowledge of network protocols, standards, and fundamentals (e.g. DNS, TCP/IP, HTTP, FTP, SSH, VLANS, etc.).
  • Working knowledge of Office productivity software, Outlook, iOS, Android and Windows.
  • Willingness to work overtime and/or extended shifts, and on weekends and company holidays with short notice to meet the business needs.
  • Able to work 24/7/365 to provide phone and in person support and travel occasionally for offsite upgrades and training and professional development opportunities.
  • Strong analytical and problem-solving skills.
  • Knowledge of Linux and Windows operating systems.
  • Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner.
  • Strong sense of urgency and ability to triage competing priorities effectively.
  • Highly customer focused and very responsive.
  • Able to effectively communicate technical information, actions and/or next steps to technical and non-technical personnel with a cool, levelheaded approach.
  • Strong desire to learn and cross-train in new technologies and passion to maintain current knowledge of relevant technologies.
  • Takes accountability for action items and requests including those outside of his/her direct control, following up and leaving nothing to chance.

Preferred Qualifications  
  • Familiarity with broadcast production or video productions systems, including basic knowledge of non-liner editing tools like Avid Media Composer a plus.
  • Experience with various databases (Oracle, SQL) a plus.
  • Knowledge of Media Asset Management systems is a plus.
  • Experience and knowledge in end-to-end post-production workflows including media ingest, edit, playback (from capture to archive) a plus.
  • Scripting experience (Shell, Perl, Python, etc.) a plus.



Harbinder Barring
Technical Recruiter – Digital|Creative|Marketing

With my experience as a recruiter, I understand that a new role can change your life. I strive to learn your core values, your personality, and your vision to find the position that aligns best with what you want!

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.