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Support Engineer

Mountian View, CA 94039

Posted: 09/17/2018 Industry: Other Job Number: 6328

Support Engineer

ektello is actively seeking creative, innovative, team-oriented individuals who are passionate about bettering the client’ s brand and its ongoing mission to significantly enhance the way people live, work and play.

  • Working closely with high profile strategic partners to support them through the overall app development and release cycle.
  • Guide partners through the app planning, implementation, submission and deployment process by providing examples and best practices.
  • Discuss deployment strategy with partner by managing app releases and supported devices configuration.
  • Answer technical questions and troubleshoot development issues as needed.
  • Creating sample applications and working solutions as required by partners to support implementation.
  • Developing expertise around alpha and beta releases of Bixby Home SDK to provide technical guidance and direction to early adopters for successful launch
  • Driving technical requirements implementation and process improvements by funneling partner feedback to client internal teams.
  • Reviewing accuracy of Bixby Home SDK technical documentation and provide feedback to internal product and technical writing teams.
  • Engage closely with internal Product team and HQ teams to ensure the successful launch of partner’ s applications.
  • Preparing and participate in partner training sessions and onsite meetings.

  • 5+ years of experience in developing application for consumers.
  • Minimum education at BS or MS level in Computer Science or related fields.
  • Thorough knowledge and experience of using REST API
  • Strong coding abilities and experience with Java and Android SDK
  • Experience managing the deployment of applications to app stores or other closed environments.
  • Demonstrated excellent problem solving, initiative, critical thinking, and analytical skills.
  • Passion and expertise for UI and UX
  • Excellent communication skills, with experience presenting to both technical and business audiences.

6328 #indSTD

Jesse Baskin
Technical Recruiter

I want you to love your job as much as I love mine – let’s find you that ideal fit! I promise to pull out all the stops for you, because what you want is what I want. Don’t worry about hours, either – I’ll be available to hash out your next career move any time.

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