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TAC Support Engineer

Richardson, TX 07660

Posted: 06/13/2019 Industry: Network / Systems Job Number: 7730

4G/5G Support Engineer - TAC Support Engineer

**W2 Contract, onsite in Richardson, TX**
  • Good understanding of wireless network and 3GPP standard to help evaluating and isolate issues
  • Experience with wireless network architecture, protocols, RF optimization and standards
  • Familiar with RLC/MAC layer, different types of control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HAEQ/ARQ concepts, etc.
  • Check network configuration and support customer as needed
  • Knowledgeable on 3G, 4G, and 5G technologies
  • Be able to work in Samsung’ s System Integration lab, customer labs, and commercial networks for reproducing, troubleshooting and investigating poor performance related issues
  • Strong on customer support as well as data analysis
  • Must be able to drive for resolutions with other Engineering team on an open ticket
  • Provide 24/7 on-call support as needed for commercial Network outages and network performance issues.  Also provide technical reviews and provide support to customers as needed
  • Proactively identify network issues, analyze and escalate issues as required to Tier3/Design engineering teams
  • Support trials (e.g., Field Integration Test (FIT) or First Office Application (FOA)) for new features or technology before market-wide deployment
  • Be able to develop tools and scripts to automate tasks on OSS and eNBs to aide with the investigation as needed
  • Be able to review various Engineering MOPs and identify missing steps or issues if any
  • Be able to proactively perform data audit, SW/FW audit, and health check of the OSS if needed
  • Be able to collect logs and perform log analysis for discussions with Tier3 and HQ on various issues
  • Performance MOP validation in customer or Samsung’ s Engineering lab if needed
  • Triage and resolve high severity issues (sev1 & sev2) to meet the agreed SLA requirements - 2nd level incident analysis
  • Familiar with testing methodologies (Integration testing versus system testing)
  • Provide updates and resolutions on open tickets
  • Be able to train other team members on new project, processes, etc. as needed

Education, Work experience and necessary Skills & Attributes:
  • BS EE or CS required (preferred MS ESS or CS) - with at least 5 years of telecom work experience
  • Good knowledge of wireless network architecture concepts especially in RAN domain
  • Good knowledge of UNIX/LINUX operating systems
  • Good customer support experience
  • Good analytical skills to investigate and evaluate trending data for issue resolution
  • Ability to develop scripts and tools to aide with the reports generation and analysis will be a plus


Korynn Stark
Technical Recruiter

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