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Technical Project Manager

San Francisco, CA 94107

Posted: 11/13/2018 Industry: Project Management Job Number: 7165


Technical Project Manager

Do you have a passion for travel and world-class customer service?  

ektello is currently hiring a Technical Project Manage for one of the our most unique travel clients in San Francisco, CA. Our client provides magical travel experiences in 65, 000+ cities and 191 countries. With one of the world’ s most effective approaches to building both an iconic brand and an incredibly successful business, they have a place as one of the most iconic companies of this generation.


The role of the CRM and Integration Project Manager is to ensure project management best practices for the CRM and Integration Team' s software development projects, as well as plan and execute projects that originate within the organization.
While most of the projects are highly technical in nature and leverage cutting edge technologies, there are also a significant number of projects that require someone with a keen eye for detail and ability to juggle many project details at once. This includes collaborating with vendors, the business (legal, finance, employee experience, engineering, etc.), and other areas within the IT organization. The CRM Project Manager is responsible for helping manage the work/resourcing of the CRM and Integration team, coordinating project teams, and assisting in defining the scope, budget, and resource needs, and controlling other project variables.

Key Responsibilities

Responsible for upholding and implementing best practices in Project Management to help organize the CRM and Integration Team' s work Responsible for leading one or more projects through the end to end project delivery lifecycle Effectively communicate the status of all projects across the department, highlighting issues or conflicts between teams to stakeholders and management.

Create and publish a weekly summary that outlines the state of projects across the department.

Help defining staffing requirements and forming project teams Independently planning all associated work to meet project goals Developing metrics, procedures, objectives and methods to assess project progress while utilizing established standards and quality objectives Conducting project kick-off meetings Communicating individual project roles and expectations Ensuring all project team members have the tools and training necessary to perform effectively Remove impediments/blockers in order to keep teams productive.

Manage vendors to ensure adherence to SLAs and expectations.
Demonstrates advanced knowledge and technical competence Exercises independent judgment and discretion in matters of significance with broad scope and high complexity

•     3+ years of overall project management experience
•     Experience managing SAAS projects, especially Salesforce, CRM, Social Care and/Or Mulesoft integration projects 
•     Experience working with Atlassian tools, such as Confluence and JIRA, as well as other Project Management and Collaboration tools 
•     Experience managing external vendors to successfully deliver projects Well developed problem-solving and analytical skills.

•     BA or BS
•     PMP and/or Scrum Master certification strongly desired

Required Skills: 
•     CRM
•     JIRA

Additional Skills:

•     SAAS
•     PMP




Cathy Rodger
Technical Recruiter

I like to explore not just what a candidate can do, but also what they want to do. Looking to make a career change? Let’s talk about what we can do to help steer you in that direction, whether that be continuing education or finding the right opportunity where you are able to grow into a new role. I want to help…so let’s connect today!
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