6277 Sea Harbor Drive Orlando, FL 32821
ektello is looking for talent to fill our Technical Writer role for one of our top hotel and resort clients in Orlando, FL. Our client boasts multiple hotel and resorts locations in more than several countries.
The Technical Writer will play a crucial role as the primary administrator for implementation of “ Unifer” as the primary project management software tool for the Resort Renovation & Design Department. This position requires a positive attitude and the ability to work well in a team environment. The Technical Writer will work with multiple business units and with both internal and external clients that will include: procurement, legal, accounting, brand services, IT, resort management, sales, inventory management, architects, engineers, contractors and specialty consultants.
- Learn the program software system “ Unifier” as it exists today in production
- Focus on how the framework for client setup was done and how it can be used today
- Develop the necessary training documents for all end users by grasping complex technical concepts and make them easily understandable in text and pictures
- Lead the implementation and full roll out of the system to all internal and external stakeholders and clients and create a feedback loop to have a continuous update and improvement process
- Continue to configure and setup the program “ Unifier” for: resorts sites and legal entities
- Provide administration function on a daily basis for
- Adding users to specific projects / admin changes / PM change, etc.
- Maintain data integrity and create accountability with process and users
- Define the process and provide materials creating multiple Standard Operating Procedures “ SOP’ s” for all different type of end users across multiple brands
- Create training material:
- To support client process
- Per user role (IE: Project manager, Accounting training)
- Create process map on how client programs should work using system
- Develop a training plan and roll out schedule
- Identify feedback loop on process
- Ongoing support:
- Internal controls for role based access
- Create and support audit on access / roles
- Future roadmap for Unifier
- Computer skills in MS Office, Outlook, Power Point, Projects, Adobe, Frame Maker and other publishing tools.
- Excellent writing and communication skills.