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Test Publishing Technician

amherst, Massachusetts 01002

Post Date: 05/04/2018 Job ID: 6171 Industry: Other

Test Publishing Technician

Do you think education is the most important thing in the world? Are you always learning and try to inspire others to learn about new skills and subjects? This role is for you!

ektello is seeking talent to fill our Test Publishing Technician for one of our top education professionals in the world in Amherst, Massachusetts. Our client strives to spread the benefits of education worldwide with an array of technologies, products, and services that cater address social and environmental impacts and needs.

  • Handles customer service inquiries and problems via the telephone recording consistent problem areas.
  • May respond to email inquiries.
  • Customer service is the primary function, but may include minimal selling or promotion of products or services.
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Requires general knowledge of the organization, products, and or services.
  • May assess needs and suggest/promote alternative products or services.
  • Utilizes defined processes and procedures to accurately migrate and convert content from source files/location to a new platform and through test production.
  • Uses import tools, detailed checklists, and tracking logs to perform tasks.

  • Proficient in MSWord, Excel, and Adobe Acrobat
  • Familiarity with working with databases a plus
  • Ability to learn technologies and software easily
  • Ability to follow established documented procedures.
  • Strong organizational and document management skills
  • Strong analytic and troubleshooting skills
  • Detailed oriented and able to work in a fast paced, deadline driven environment
  • Ability to manage multiple priorities and deadlines
  • Ability to work as part of a team
  • High school diploma
  • Must possess strong technical skills and attention to detail.





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