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Vendor Support Specialist

Framingham, MA 01702

Posted: 06/14/2019 Industry: Analyst, Data Development / Management, Project Management, User Experience Job Number: 8372

The Vendor Support Specialist is an integral part of the Marketplace Platforms Integration and Support team. This role will be responsible for the first line support of vendor issues with client’ s drop ship platforms and deliver training of the platforms to all internal and external stakeholders.

• Bachelor’ s degree or equivalent experience
• 2+ years applicable experience
• Experience in Web services
• Excellent communication skills through phone, in-person, and writing
• Basic troubleshooting/analysis skills
• Proficient with MS Office and other productivity software suites
• Experience authoring training documents

• Business Analysis experience
• Knowledge of API / EDI, Web technologies
• Supply chain knowledge and experience preferred
• Project management experience a plus
• JIRA/Atlassian experience a plus
• Energetic team player and passionate about customer
• Demonstrable follow through
• Customer-centric approach to problems
• Strong analytical skills


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