IT Technical Analyst - Voice Modernization Project Specialist
Remote with travel- Domestic 50%-75% Location: United States (Remote) w/ 50-75% Travel (there may be some international travel expected to Canada / LATAM - however most will be US based). Pay: $58-$64 Hr
Key Responsibilities:
Lead telephony modernization efforts on a per site basis from start of discovery to sunsetting of the legacy telephony systems.
Conduct thorough assessments of existing telephony workloads in various locations, identifying current systems and configurations.
Collaborate with stakeholders to gather and document voice requirements, ensuring alignment with business needs and objectives.
Develop and execute a comprehensive technology transition plan from Cisco and Avaya telephony systems to Microsoft Teams enterprise voice.
Engage with the Genesys Contact Center team where applicable for advanced contact center workloads and technology migrations to Genesys.
Manage the implementation of Microsoft Teams calling plans or direct routing, ensuring seamless integration and minimal disruption to business operations.
Provide technical expertise and support throughout the transition process, addressing any issues or challenges that arise.
Conduct training sessions and create documentation to support end-users and administrators in using the new telephony systems.
Monitor and evaluate the performance of the new voice systems and the project processes, making recommendations for improvements as needed.
Work closely with the various technology groups to ensure successful deployment and adoption of the Microsoft Teams enterprise voice.
Qualifications:
Bachelor's degree in Information Technology, Telecommunications, or a related field.
Proven experience in telephony systems, particularly with Cisco and Avaya.
Strong knowledge of Microsoft Teams enterprise voice, including calling plans and direct routing.
Excellent project management skills, with the ability to manage multiple tasks and priorities effectively.
Strong analytical and problem-solving skills, with a keen attention to detail.
Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
Ability to adapt to changing technologies and stay current with industry trends.
Preferred Qualifications:
Certifications in Cisco, Avaya, or Microsoft Teams.
Experience in large-scale telephony system migrations.
Familiarity with network infrastructure and VoIP technologies.
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About Franklin Lakes, NJ
Explore rewarding job opportunities in the vibrant community of Franklin Lakes, New Jersey! Located in the picturesque Bergen County, this area offers a perfect blend of suburban tranquility and easy access to bustling cities like New York and Philadelphia. With top-notch schools, beautiful parks like the High Mountain Park Preserve, and a rich cultural scene including the Greenwood Gardens and the Shea Center for the Performing Arts, Franklin Lakes is the ideal place to grow both personally and professionally. Indulge in local delicacies such as Taylor Ham sandwiches and visit the Franklin Lakes Nature Preserve for a peaceful retreat. Join us in discovering career possibilities in this charming region, where work-life balance is more than just a buzzword.
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