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Consultant II

Reston, VA 20191

Posted: 04/10/2024 Job Category: Software Development Job Number: 18730

Job Description

Consultant
Location: Remote

Job details:
  • Help college and university clients to develop business intelligence strategies
  • Perform implementation services such as training, functional consulting, and technical support
  • Develop and deploy business intelligence solutions based on supported Ellucian Colleague reporting tools including Argos and Ellucian Insights using data sourced from Colleague and the Colleague Operational Data Store (ODS)
  • Develop and deploy business intelligence solutions across other Ellucian solutions to help drive reporting strategy at Ellucian.
  • Accountable for all aspects related to service delivery of our CRM solution.
  • Includes driving delivery improvement and engaging with our higher education customers.
  • Collaborate with consulting teams and peers to ensure customer and Ellucian project expectations are exceeded.
  • Identify and remediate issues that impede enabling customer greatness.
  • Drive innovative and transformative strategies which will ensure successful SaaS implementations.
  • Oversee work to scope services in collaboration with sales support teams and Account Executives to address customer needs while driving healthy Professional Services delivery and customer success.
  • Continuously improve the customer experience by ensuring development, use and maintenance of services artifacts that exceed customer expectations.
  • Proactively prepare for and deliver high quality implementation consulting services.
  • Success will be measured by customer satisfaction, achievement of project and utilization targets.
  • Consult with customers to drive performance improvement. Own problems, execute with precision and professionalism.
Requirements:
  • 2+ years within a college or university setting developing business intelligence solutions based on reporting tools supported by Ellucian.
  • 2+ years of demonstrated experience solving business challenges using Argos or Ellucian Insights.
  • 2+ years of experience with Colleague tables across the entire Colleague software suite.
  • 2+ years of SQL programming skills in a data warehouse environment.
  • CRM experience (ideally MS Dynamics, 5-8+ years).
  • Implementation and upgrade experience (3+ years).
  • Product experience, including consulting experience on relevant solutions.
  • Strong communication and presentation skills. Must present a professional demeanor.
  • Ability to communicate to C-level and project leaders both internally and externally.
  • Enabling delivery readiness, problem solving and root cause analysis.
  • Experience developing and mentoring other consultants.
  • Strong prioritization skills, able to manage activities based on business impact.
  • Able to multi task and meet deadlines.
  • Support and demonstration of Ellucian values.
  • Ability to travel onsite to deliver consulting and implementation services based on Ellucian delivery methodology.
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