Help college and university clients to develop business intelligence strategies
Perform implementation services such as training, functional consulting, and technical support
Develop and deploy business intelligence solutions based on supported Ellucian Colleague reporting tools including Argos and Ellucian Insights using data sourced from Colleague and the Colleague Operational Data Store (ODS)
Develop and deploy business intelligence solutions across other Ellucian solutions to help drive reporting strategy at Ellucian.
Accountable for all aspects related to service delivery of our CRM solution.
Includes driving delivery improvement and engaging with our higher education customers.
Collaborate with consulting teams and peers to ensure customer and Ellucian project expectations are exceeded.
Identify and remediate issues that impede enabling customer greatness.
Drive innovative and transformative strategies which will ensure successful SaaS implementations.
Oversee work to scope services in collaboration with sales support teams and Account Executives to address customer needs while driving healthy Professional Services delivery and customer success.
Continuously improve the customer experience by ensuring development, use and maintenance of services artifacts that exceed customer expectations.
Proactively prepare for and deliver high quality implementation consulting services.
Success will be measured by customer satisfaction, achievement of project and utilization targets.
Consult with customers to drive performance improvement. Own problems, execute with precision and professionalism.
Requirements:
2+ years within a college or university setting developing business intelligence solutions based on reporting tools supported by Ellucian.
2+ years of demonstrated experience solving business challenges using Argos or Ellucian Insights.
2+ years of experience with Colleague tables across the entire Colleague software suite.
2+ years of SQL programming skills in a data warehouse environment.
CRM experience (ideally MS Dynamics, 5-8+ years).
Implementation and upgrade experience (3+ years).
Product experience, including consulting experience on relevant solutions.
Strong communication and presentation skills. Must present a professional demeanor.
Ability to communicate to C-level and project leaders both internally and externally.
Enabling delivery readiness, problem solving and root cause analysis.
Experience developing and mentoring other consultants.
Strong prioritization skills, able to manage activities based on business impact.
Able to multi task and meet deadlines.
Support and demonstration of Ellucian values.
Ability to travel onsite to deliver consulting and implementation services based on Ellucian delivery methodology.
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