Ability to learn about and understand with in-depth knowledge about specific products in multiple categories.
Ability to respond to both satisfied and dissatisfied customers in a professional and accurate way regardless of audience.
This role will report directly to the Senior Manager, Digital Media. The Reviews Content Moderator is responsible for viewing and responding to reviews and ratings content on our client’s online platform as well as partner sites; to ensure the best customer experience and become their voice. Moderators are integral in helping provide a wow customer experience to all customers.
Responsibilities:
Assist in reviewing/responding of all incoming reviews for mobile (mobile, tablet, watches) for internal website and partner sites.
Follow standard operating procedures on responding, managing, and reporting on all incoming reviews.
Become a product expert on all products in the mobile category
Provide direct responses to end-user consumer feedback using internal platform, or directly on partner’s portal
Become and remain knowledgeable about our client’s response policies
Improve end-user customer experience of products
Where appropriate, escalate reviews that are outside of company polices
Participate in regular meetings to discuss process improvements and updated guidelines
Qualifications:
Bachelor’s degree in related field or equivalent experience and minimum 2+ years content moderations
Excellent written and verbal communication skills
Self-starter and focused work ethic with strong emotional intelligence, resilience, and attention to detail
MS Office: Internet Explorer, Excel, Word, and PowerPoint
Demonstrated ability to interact in a team setting.
The ability to write, read, interpret, and act based on a thorough understanding of policies, guidelines, and SOP.
Ability to respond to both satisfied and dissatisfied customers in a professional and accurate way regardless of audience.
Ability to take directions and carry out tasks without constant supervision.
Ability to learn about and understand with in-depth knowledge about specific products in multiple categories.
Ability to support and assist best in class reporting for notable issues and trends for products.
Willingness to take on other responsibilities as needed.
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About Plano, TX
Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!
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