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Core Service System Engineer

Michigan, MI 00000

Posted: 05/09/2022 Job Category: Data Science/Big Data, Other Job Number: 15289

Job Description



Data Engineer / Analyst

Why Join Us

Our client’ s vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Together, we want to make electric vehicles for everyone and safely push transportation beyond our wildest imaginations with autonomous vehicles and advance hydrogen fuel cell technology. We will expand our horizons through new technology platforms and create innovations that deliver customer value. It is our aspiration to become the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality. Our diverse workforce of 164, 000 employees bring their collective passion for engineering, technology and design to help us deliver on this ambitious future. While we are proud of our achievements so far there is more work to be done. Together, for everyone.

Primary Responsibilities:
As a team member of Global Connected Consumer (GCC)/System Operations, the System Engineer in this role will interface with the Technical Program Execution Team and Systems Engineering Team to ensure the following tasks are completed to support the new system functionality:
  • Gather all operational requirements to prepare and enable the core services group to monitor the operations of the following GCC/ Core Services such as: Remote services, Vehicle communication services, and Navigation services. Ensure all systems are interacting and functioning correctly during all testing phases of the launch of new products/services to ensure end to end system performance.
  • Develop detailed project plans to lead systems operations core service group to support the operational needs of the launch of future products/services. Interface/drive communication, delivery, and execution of these requirements with the enterprise level program team.
  • Work with core service subject matter experts to understand the current functionality of each backend system and the related behaviors for each service. Lead identifying all new operational performance metrics to support the new functionality of the future programs/services, while also identifying all changes needed to be existing operational performance metrics.
  • Responsible for interfacing closely with engineering, networking, and development teams, in addition to interfacing with business leads. Perform the following tasks, using analytical methods to monitor back-end system performance:
  • Monitor current core services system performance, while maintaining highest possible success in service delivery, leading to identifying system operational requirements for future products/services.
  • Assist subject matter experts in identifying and troubleshooting during testing, preparation and launch of new system functionality.
  • Identify all budget impacts/changes required for each core service budget.
  • Identify systemic issues affecting system performance and create strategies to improve performance.
  • Ensure system requirements are documented for changes to products and platforms, by maintaining a close working relationship with IT, Service Delivery, and Engineering departments
  • Select appropriate regression test cases to be run for UAT (User Acceptance Testing) end to end performance. Review test results, and work with SMEs to write new test cases for new content.
  • Assist in executing UAT.
  • Keep abreast of current product developments and trends in areas of expertise.
  • Work closely with leadership to develop future strategic solutions to meet business integration and scalability requirements.
  • Prepare and present project plans, status reports, cost/benefit analysis and budgets to leadership.
  • Assist in developing solutions to unusual and difficult problems

Required Qualifications:
  • Bachelor’ s degree in computer science, engineering, network engineering, information systems or other related field, or equivalent experience.
  • Minimum 3 years relevant systems engineering experience with technical background or experience in problem solving to identify, prioritize and communicate technical issues from the end-to-end perspective.
  • Strong communication and organization skills.
  • Analytical deep-dive skills where problem root cause is not always apparent.
  • SQL - Proficiency high
  • Unix shell scripting – Intermediate to High proficiency
  • Awareness and easy ability to produce reports using Power BI and Cognos
  • Ability to code in Python - Intermediate to High
  • Knowledge and awareness of Statistics (ML algorithms) - Intermediate
  • Exposure to Hive and other kinds of database, like SQL Server, Oracle – Understand limitations
  • Ability to take an Abstract problem and put a concrete solution path

Preferred Qualifications:
  • Familiarity with telecommunications systems and related back-office applications and databases.
  • Excellent written and verbal communication skills.
  • High levels of interpersonal skills to work effectively with others.
  • Sound problem solving and analytical ability, where problems are unusual and extremely difficult to root cause.
  • High level understanding of the software development life cycle and various development methodologies
  • Excellent organizational and planning skills.


Location Expectations:

Detroit, MI (Hybrid)

9+ month W2 contract




Meet Your Recruiter

Karen Kersten
Sr. Technical Recruiter

As a 25-year veteran of Technical Recruiting, I have one top priority: keeping you informed. I believe in being transparent and straightforward with you so that every interaction is comfortable and easy – together, we’ll get you the information and opportunities you need. Let’s have a conversation!
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