Customer Contract Administrator, W2 6 Month Contract
Hybrid work, in Franklin Lakes, NJ - 3 days per week
Hourly rate for this opportunity is MAX $19/hr.
Responsibilities:
• Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.
• Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and direct claims with a focus on prevention.
• Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.
• Collaborate with our distributor partners to identify, develop, and drive operational improvement activities, conduct root cause analysis, and determine error prevention solutions.
• Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.
• Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.
• Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.
• Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction.
• Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.
• Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.
• Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.
Must Have Requirements:
• Minimum of 1 year experience in Commercial Contracting or Chargeback Operations in the medical device or related healthcare industry field.
• Understanding of chargeback operations, pricing claims management, and/or contract operations
• Strong technical skills in applications such as MS Excel
o Pivot Tables, VlookUps, Concatenations
• Communicate effectively to internal and external stakeholders
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